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MYSTERY SHOPPER


(Above left) children take the law into their own hands in the Courthouse; (right) learning how to make dishes such as sushi in the Cooking School is among the popular activities


“Themed Attractions


sandwiches and a healthy sushi dish will become part of the menu, but he couldn’t confi rm specifi c details. There weren’t many people queuing for


food when we visited the main cafeteria, but service was painfully slow. This is something the operations team need to address to avoid people getting frustrated during busy periods.


RETAIL There are two types of shopping experience at KidZania – those that accept real money and those that take kidZos. The National Store of KidZania, which accepts real money, sells t-shirts, toys and KidZania mascots, which are reasonably priced and quite nice. But the best shop is The Department


Store, which is full of games and discov- ery toys. Unfortunately, kids need to earn a lot of kidZos to be able to afford to buy anything. The Joy basket is a small conces-


sion that sells cheaper items for 50 kidZos – an amount that most children will have accrued by the end of their visit. Despite not having any KidZania-themed items for sale, it’s a treasure trove for little ones and my daughter spent at least 30 minutes try- ing to choose between a wand, face paints and a candle that blew out when you clapped. (The candle won.)


THE STAFF Given that the attractions industry is in its infancy in Malaysia, and fi nding experienced local staff is almost impossible, Themed Attractions must be congratulated for the work it’s done with its staff (or Zupervisors). Every staff member we spoke to was engaging and genuinely got into their role rather than just going through the motions. Staff members were smiley and helpful.


And every time the KidZania anthem came on, they were happy and uninhabited


must be congratulated for the work it’s


done with its staff, or Zupervisors”


about dancing and singing along. Talking to the staff members in the


different workplaces, I discovered that a number of them were actual nurses, fi remen and caterers, employed at KidZania until a “proper” job comes up. This authenticity shines through, especially in areas such as the hospital where it was obvious the nurses knew their stuff.


MY EXPERIENCE The main problem with KidZania is that it’s not clear what you’re supposed to do when


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AM 2 2012 ©cybertrek 2012


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