Knowledge of interpreter access


20% of Mountain Park employees are still unaware of how to access an interpreter for patients speaking languages other than Spanish including American Sign Language.


Differing viewpoints on language use by employees in clinics


“ staff to learn ways their everyday behavior


is not culturally appropriate i.e. speaking Spanish to peers in front of non-Spanish speakers. I know this is covered but it is still done so much in our clinics. Not cool, and I speak Spanish myself.


“ - Mountain Park Employee ”


Mountain Park staff must be more conscious of understanding social and generational nuances


For example, calling elderly patients by first name should be avoided. This further emphasizes a need for training on generational diversity.


-8- I would like training for


Cultural barriers emerge ...when we are told that


we cannot speak Spanish among each other.


- Mountain Park Employee


”


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