Training & Development: Ongoing training opportunities including Culturally and


Linguistically Appropriate Services (CLAS) Standards Training.


2011 Updates: • Over 500 employees received Mountain Park’s half-day Diversity and Cultural Competency Training class since 2009


• 145 employees attended Diversity Lunch and Learn workshops


• 95% of employees who attended the workshops strongly agree or agree that they can use what they learned in the Diversity Lunch & Learn workshops for their jobs


• 96% of employees feel they have a moderate to very high understanding of CLAS Standards


• 90% of employees believe they are provided the training and resources they need to do their job in a culturally appropriate manner


Stakeholder Involvement: Expand Avenues to Involve Stakeholders and Broader Community.


2011 Updates: Mountain Park has partnered with Comminutes in Schools on referrals in addition to a school art project that will provide student art for Mountain Park clinics.


Diversity Site Councils: • Provide a way for Mountain Park to communicate with its different stakeholder groups


• Provide valuable feedback on diversity initiatives


For example: We used feedback from our Diversity Site Councils to create way-finding signs in our Maryvale Clinic that are in English and Spanish, and include universal graphics for patients with low English and Spanish literacy. Jump to more Success Stories.


Monitoring Feedback


Accountability: Continue Establishment of Diversity-Related Metrics.


2011 Updates: • All managers received training on Mountain Park’s Cultural Sensitivity and Adaptability Manager Competency. -6-


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