The Completed Best Value Program 2006-2010
Task
1. Monitor and Review Best Value Implementation Reports
2. Strategic Service Reviews
2.1 Customer Service and Relations
2.2 Planning Approval Process/Arrangements
2.3 Interdepartmental Functioning and Relations
2.4 Best Value Framework 2.5 Governance
2.6 Business Continuity
2.7 Private Works and Services
2.8 Tendering/Contract Process
Framework - Interplan.
3.2 Sustainable Water Use Plan
3.3 Asset Management Plan
3.4 Electronic Document Management
3.5 Human Resources Report – review
3.6 Risk Management Plan
3.7 Municipal Public Health Plan
3.8 Access Plan
3.9 Civic Centre Accommodation/Layout Review
4. Competitive Tendering
5. Community Satisfaction Survey
6. Community Consultations
6.1 Community Consultation Meeting
6.2 Committees of Management
6.3 Periodic Public Meetings
6.4 Community Building Initiative
6.5 Staff Meetings
2010 2007 2006
2009 2007 2008
2008 2010
3. Organisational Plans and Reviews 3.1 Integrated Planning
2006 2006
2006 2006
2006 2006 2006 2006
2006 2006
2006 2006 2006
2006 2006 2006 2006
6.6 Website and Publications 2006
2010 Complete 2007 Complete 2007 Complete
2009 Ongoing 2008 Complete 2008 Complete
2009 Complete 2010 Complete
2008 Complete 2010 Ongoing
2010 Ongoing 2010 Ongoing
2010 Ongoing 2010 Ongoing 2010 Complete 2007 Complete
2007 Complete 2010 Ongoing
2010 Annual 2010 Ongoing 2010
Fort- nightly
2010 Ongoing 2010 Periodic 2010 Ongoing 2010 Ongoing
2010 Ongoing Commence Conclude Status 2006 2010 Ongoing
In addition to service reviews, the Best Value program includes the following mechanisms:
Annual Community Satisfaction Survey
Council maintained a high standard in the published results of this statewide survey; although its indexed mean satisfaction rating of 63% was slightly lower than 2010.
Council’s service area in health and human services rated highly with 79, indicating a high level of community satisfaction with the provision of this service by Council. Other highlights were a rating of 78 for both Appearance of Public Areas and waste management while its lowest rating was 46 for traffi c management, which was slightly up on last year’s score of 45.
Council’s recreational facilities were rated at 73 indicating another high level of community satisfaction, while it achieved a relatively low 65 rating for Council community engagement in decision making on key issues.
Community Consultation
Community consultation underpins Council’s governance and service provision. Council conducts ongoing fortnightly consultation evenings. In addition it conducts special public meetings on specifi c issues such as the Performing Arts Centre and the Intermodel Freight Terminal projects, or with aff ected parties, for example meetings relating to street schemes.
The Community Building Initiative is being rolled out in two new communities. This is a continuation of the successful program implemented in Natimuk, Dadswells Bridge and Wartook-Laharum. The program seeks to engage the community in identifying goals and projects they want to achieve and then to assist them to achieve those outcomes.
The program is a community led process facilitated by council in which the community identifi es the positive things within their community and establishes a plan to build on them to create a better community. The locales selected for this are Jung and the Drung and St Helens Plains area.
Council has established over 38 Committees of Management for managing community assets such as halls, river frontages and sport grounds or for special purposes such as tidy towns. These committees ensure community input and feedback. Internally, Council briefi ngs and meetings are conducted regularly with staff .
Horsham Annual Report 2010 - 2011 35
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