Best Value Annual Report 2010-2011
The Best Value program is a key driver of Council’s continuous improvement plan – to ensure it continually fi nds ways to improve its service and to ensure it is addressing the community’s changing needs.
The Best Value principles allow Council to benchmark services, assess their effi ciency and gauge the extent to which they meet community needs. The aim is to improve the responsiveness, quality, effi ciency, accessibility and value of the services Council provides to the community.
Council’s Best Value Program is based on: • Ongoing strategic service reviews and reporting • Establishment and integration of Business Unit and other Plans and reporting to achieve a whole of organisation approach
• Increased focus on organisational and community risk reduction
The Best Value Principles are enshrined in the Local Government Act and must be applied to all services and activities. These principles are:
• Responsiveness to community needs • Accessibility and appropriately targeted services • Continuous improvement • Regular community consultation on all services and activities • Frequent community reporting • Specifi c quality and cost standards for every council service
The Best Value Committee continues to oversee the best value process and ensure services meet the six Best Value Principles.
Best Value Program 2006-2010 The following elements of the program are reported.
To note: A progress report on the Best Value Program is supplied in the conclusion of this report.
1. Monitoring and Reviewing Best Value Implementation Reports
Each of the previously completed service reviews report regularly on progress of implementation to Councils Best Value Committee.
2. Strategic Service Reviews
The Best Value Committee has focused on a whole-of- organisation application of the principles.
The fi nal service reviews from Best Value Program 2006 – 2010 were completed in this reporting period:
• Tendering, Contracts & Procurement Services Review • Customer Service and Relations Services Review These can be viewed on Council’s website -
http://www.hrcc.vic.gov.au/index.php?option=com_ content&view=article&id=355:best-value-program- &catid=84:best-value-program-&Itemid=21
3. New Victorian Local Government Services Reporting
The Essential Services Commission of Victoria has been engaged to undertake the development of a state-wide performance monitoring framework for local government service delivery.
Senior management, councillors and key council staff have participated in a number of consultations to provide information in developing the range of indicators that will provide unbiased information about service delivery from the perspective of service recipients.
A pilot report was submitted to the Minister for Finance and the Minister for Local Government in January 2011 involving 33 councils.
The Commission is now commencing the second stage of implementation and will phase in a state-wide reporting framework to all of the 79 councils.
Council will be required to provide data for fi ve services and supporting indicators and a set of contextual information. Data templates will be provided to assist with the data collection and will need to be completed and returned to the Commission by 3rd October, 2011.
4. Procurement Excellence Program
Council actively participated in this program which was rolled out across the State as part of Local Government Victoria’s Council Reforming Business program. The program assists Council in reviewing and improving their procurement processes to reduce costs, improve performance and effi ciency and reduce risk.
Council’s project team undertook a detailed spend analysis and procurement process and benchmarked with other Councils. A “procurement roadmap” has been developed to prioritise an improvement program over a 2 year period. Some initial actions have already been implemented such as adding terms and conditions on our purchase orders and establishing a regional procurement network comprising six Councils.
Other initiatives include investigating use of purchase debit cards for lower cost procurement. One fi nding of the spend analysis shows that 75% of our purchase orders are for less than $1000. With Council’s transactions costs being $20 - $30 per order, signifi cant effi ciencies can be gained in both time and dollars while protecting accountability and control.
5. Competitive Tendering –
In the 2010-2011 fi nancial year Council submitted 40 projects to competitive tender to a total value of $15,709,018.91.
An additional 38 quotations were sought for the procurement works, goods or services, in compliance with Council’s Procurement Policy and obligations under Section 186 of the Local Government Act, totalling $432,336.21.
Combined competitive procurement for this fi nancial year totals $16,141,354.21.
34 Horsham Annual Report 2010 - 2011
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