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terminals are naturally connected to the Internet. JENSIgame has perfected a service module that allows operators to draw upon their support regardless of the location or time of day.

“Downtime is the burning issue for operators, especially on the very popular machines,” explained Mr. Göransson. “Our business module included this factor from day one. Our service standard plays a pioneering role in this market.”

The JENSIgame service team, known as Zigma s.r.o., has its headquarters in Budapest, Hungary. Lars Nisser heads the team. Mr. Nisser has over 30 years’ experience in the gaming industry, enabling him to unite the popular aspects of traditional gaming with the exciting new aspects of Internet gaming. However, Internet gaming can only blossom when the internet is secure. Mr. Nisser explained: “We have developed very secure communication with our servers. This has placed JENSIgame in a leading position as this special technology gives operators the internet security they need. We are able to extract information from the ILT’s, regardless in which country they are placed, in a very secure way and provide this information for our programmers to examine, should this be necessary.”

Pro-activecustomer support

JENSIgame’s customer- centric focus is reflected in its service support team

A pioneer in uniting online and offline gaming, JENSIgame is bringing real operator choice with its Internet Lottery Terminal (ILT). The ILT allows players to enjoy Internet gaming on traditional gaming cabinets. The cabinet range allows operators to integrate the ILT into all types of gaming venues, from high-end casino gaming right up to street gaming. The ILT is opening a new market in the gaming industry.

Jens Göransson, founder and CEO of JENSIgame, is playing a pioneering role securing the operator rights in this sector in Europe. “Our company philosophy is to allow players to enjoy Internet gaming in traditional gaming locations,” states Mr. Göransson. “We employ our substantial experience in this sector within the legal framework to support our customers.

New gaming markets are often contended both politically and by market contenders. We give operators piece of mind that they can provide the fun and entertainment of the Internet Lottery Terminals on a long- term basis.”

Being Internet Lottery Terminals, all G3 I OCTOBER 2010 I PAGE 45

JensGöransson (centre-right) of

JENSIgamewith his support teamLars Nisser, Veronika

Serdult and Szilvia Zsitva

Mr. Nisser is supported by Szilvia Zsitva and Veronika Serdult. The complete service team was present at the recent Hungarian Gamexpo trade show, underlining the company philosophy. “We attend major exhibitions not only so that our customers can put a face to the service team names, but actively help our customers through technical support and exchange ideas,” stated Mr. Nisser.

“Being active in so many countries, we can often foresee market developments and advise our customers accordingly. We see ourselves as a proactive support team, ensuring our customers can run the ILTs 24/7 and can profit from new market trends. Our experience means that we solve vast majority of questions extremely quickly, minimising downtime. That in a nutshell is the secret of our success,” described Mr. Nisser.

The future is bright for the customers of JENSIgame. Mr. Göransson concludes: “We are playing a pioneering role in the Internet gaming market from within the traditional operator-driven gaming sector. We are aware of our responsibilities to our customers and we place utmost importance on service. Players want to enjoy the long-term benefits of the ILT and operators know that JENSIgame offers the complete structure to allow this to succeed.”

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