| Innovations | FIT Extra Computer Applications
package management, and Web portals.
RETENTION MANAgEMENT
Advanced sales prospecting, marketing,
and customer care capabilities are
available by integrating with QCRM.
QCRM
Retention Management
QCRM is based on Sage CRM, an award-
Harness the power of e-mail with
winning, browser-based application.
Retention Management’s fully automated
QuanComm extended its native capabilities
attendance-based service. It connects
QComp
to design this CRM application specifically
health clubs with their members to keep
for health and fitness clubs. QCRM provides
them engaged, improve awareness of
QComp is a companion application to workflow automation for sales, marketing, club services, and increase net member
the QClub Enterprise Club Management and customer care, enabling the capture growth. This all-inclusive program
system. It provides extended reporting of every touch-point with prospects and provides identification and analysis of
capabilities, as well as variable compen- members. QCRM is integrated seamlessly individual member usage patterns;
sation management, which enables with the company’s QClub Enterprise personalized, attendance-based e-mails
customers to monitor and maintain sales Club Management system, providing a that encourage visits; automatic, intuitive
quotas, commissions, and bonuses for complete, 360-degree view of the attrition defense systems that target low
sales and fitness teams. QComp can membership base. and non-users; and marketing broadcast
also be interfaced with existing payroll e-mails to promote member services
and time clock systems. and drive nondues revenue.
CONFIDENCE
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www.ihrsa.org | JANUARY 2010 | Club Business International
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