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make a note of the defect in order that I might be compensated and did what they could. Nevertheless, I landed in London after a most uncomfortable flight.
After writing to the customer service team, the airline initially admitted a fault and that the incident had been reported, offering Q miles for its frequent-flyer programme. As a British Airways Executive Club member, I cannot use these miles so therefore pressed for a more suitable gesture. None was forthcoming and, over seven months, the same Qatar Airways representative changed his tune, eventually denying there was any problem. All of this left me with the impression that the customer service team at Qatar Airways is a weak link in what is otherwise a fine airline.
QATAR AIRWAYS REPLIES: We would like to apologise for any inconvenience caused. We take great pride in our five-star service and product. We have been in contact with the customer and have offered a gesture of goodwill.
MartynSinclairß November 9 23:42
WATER / LIQUIDS ABOVE 100ML LANDSIDE TO AIRSIDE I noticed recently that TSA [Transport Security Administration], at JFK (AA terminal) are allowing certain security staff to pass through security checks with drinks in take- away cups. I presume this is just their way of relaxing the rules for certain staff (officially or otherwise). So this leads me to the next question: what is the actual security issue that still exists about taking liquids landside to airside?
I understand why it was put in place, but
is there really still a need for this ban to be kept in place in 2015 and beyond? The scanning machines appear to have been set to a less-sensitive mode (at LHR and Gatwick) as I generally no longer bother with a plastic bag and the small items of liquid I do take through no longer set any alarm bells ringing. FRA T1 is also good, but FRA T2 can still sniff out a small tube of toothpaste hidden in a corner of a case.... and they insist on making a scene about it. So what are the security worries?
TimFitzgeraldTC November 10 10:43
I think it is more a controlling mechanism than anything else (the cynic in me). I’ve been through and forgotten about bottles of water before and not been picked up – likewise I rarely ever bother with plastic bags and that rubbish. Only once at LGW did they then
18 JANUARY/FEBRUARY 2015
Greyhawkgeoff December 11 15:24
canucklad December 11 16:05
search my stuff, which didn’t bother me as had ages to wait for flight anyway. Having spoken to an explosives expert in the past – 100ml would be enough to do the damage that could be lethal anyway when mixed with other liquids in small quantities (some of which can be purchased airside!) so I have never understood this – hence my cynicism about it.
Canucklad
November 10 13:41 GMT
I must admit I do find the ruling pointless, if you’re allowed multiple bottles of liquids under 100ml it seems all rather, well… pointless. Is the reasoning that terrorists just can’t be bothered, once airside, to pour all the little bottles into a bigger emptied bottle purchased at duty free. Or maybe the authorities reason that terrorists are just too dumb to think of this little work-around.
movablecurtain December 11 13:30
BEST BOARDING/ DISEMBARKATION MUSIC Hi all! I’m new here and interested in knowing which airline you think has the best boarding / disembarkation music? KLM has none at all, EgyptAir has a haunting pharaonic melody while Gulf Air plays panpipe tunes that have calmed my nerves many times!
DavidGordon10 December 11 14:23
Preferably none! But when arriving in Prague, OK play something from Má vlast, and arriving in Vienna, OS plays the Blue Danube, so it helps to remind you where you are disembarking that day, if too much travel has left you disoriented. My absolutely least favourite was the Brigade-of-Guards-and- Yeoman-Warders video that BA used to play on approach to the UK from the USA. Cliché upon cliché – toe-curlingly embarrassing.
Back in the ’90s Thai used to play the theme from a Bond movie somewhat incongruously – You only live twice.
David, I’ll disagree. I do like a wee touch of music, something with a nice beat but relaxing at the same time. But I’m in full agreement with you regarding stereotypical music. I’d happily jump out over the Forth, if BA started blaring out bagpipe music.
BA4ever
December 13 08:17
Oh dear... Memories of "Zorba the Greek" come to mind when boarding Olympic Airways planes a million years a go. I'm squeezing my mind to remember the last time I listened to music while entering or leaving a plane but I can't. It's either Alzheimer's or there is no music on BA's planes lately.
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