THE WILD ONES
ROGUE TRAVELLERS WERE ONCE ROUTINELY DECRIED – BUT MAYBE NOW THE MAVERICK SHOULD BE SEEN AS SOMEONE TO BE LISTENED TO, RATHER THAN MERELY TAMED
“IF THE POLICY MAKES AN ENEMY of the people, then people will make an enemy of the policy.”
Irish statesman Edmund Burke’s quotation is paraphrased by Severnside Consulting director Chris Pouney, to sum up why maverick travellers can be tempted to ‘go rogue’. He and others in the industry believe a ‘one size fits all’ travel policy can be less effective in driving compliance than one tailored to reflect different roles in an organisation. In a recent webinar on rogue buying
presented by Egencia, the travel management company said a survey of companies revealed that they saved an average of 15 per cent on spend by avoiding maverick buying.
64 BBT NOVEMBER/DECEMBER 2014 Yet Click Travel’s Michelle Taft be-
lieves views on such behaviour are changing. She says: “Instead of simply trying to make travellers comply, organisations are analysing maverick behaviour and trying to understand why it occurs in the first place. As or- ganisations try to balance costs with traveller experience and company culture, we’re seeing changes to booking processes and travel policies to allow this behaviour provided it is in a con- trolled environment.” Here we reveal the seven most common types of maverick traveller, and our experts provide their guidance on how to keep these errant travellers in line.
BUYINGBUSINESSTRAVEL.COM
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100