ALL ABOUT YOU — LETTERS
LETTERS
Cook campaign Story: Cook launches family- focused late-booking campaign In other words “we have a shed- load still to sell in high season as we overcooked our prices, so now please help.” l Guest
Instead of moaning, how many of you have actually sourced the deal and got it? I have and it’s proving to be very popular as well. l NM
The industry has brought all this crazy pricing on itself and now consumers don’t trust them. We price our holidays exactly how they should be from day one – fairly, and as a result, we never discount, ever. l Keith
Dhamija misses out Story: AWTE reveals 60 most influential women in the industry It’s a great achievement and well done to all; well deserved. I am, however, sorry to see that Tani Dhamija is not on the list. She was instrumental in shaping online travel as it is today. As executive director of Flightbookers high street retail outlets she successfully developed the now giant brand
Ebookers.com l Kevin Hall
AirFastTickets talks Story: Iata expects imminent end to talks with AirFastTickets I love this company, I bought a lot of tickets without any problem. I’m so sad about this story. l Julia
Pilot orders pizza Story: Pilot orders pizza for customers after diversion Frontier Airlines will get the $350 captain Gerhard Bradner spent back in spades. l Glenn E Pickard
Profits rise by £10m
Story: Trailfinders sees profits increase by £10 million I work for Trailfinders, they’re great. Very customer-focused and have a great customer base. They don’t need their website to be great as people call or come in to a travel centre. l TF Employee
TF employee – brilliant! We work in a digital age, it’s important to keep the customer service in shops, but if you ignore the internet (as with Blockbusters, Woolworths etc) eventually you will get swallowed up. I don’t believe a business in the modern era can survive long-term without a good online presence. l Oracle
Good cruise news?
LETTERS OF THE WEEK
Readers respond to the story Princess Cruises’ TV show attracts 3.1 million viewers If I were a potential customer, I’d be put off cruising. Cramped areas with crowds of people, many of them complaining, and lots of noise everywhere. So the laundry was at full stretch. Not very encouraging. The galley made a million canapes. So what? It’s a massive commercial catering operation. What else would they be doing? l Twotone
Any show about cruising brings more awareness to the market. It has shown one side of it that could appeal to a certain demographic. Ultimately, consumers will decide for themselves, just like they do when they read reviews. l Sukie Rapal at
Cruise.co.uk
The negative comments are probably from bitter cruise lines that didn’t get picked to take part in the show. I have had so many calls from customers asking to book a Princess cruise. I love Princess and so do many customers. l Baffled
LETTERS PAGE Email:
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The first episode of The Cruise Ship aired on Friday. Do you expect the TV series to boost cruise enquiries?
Yes 46%
Poll conducted on July 15 •
gazetteers.com No 54%
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17 July 2014 —
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