General Information (cont.)
may preclude a wheelchair guest from leaving the vessel. Decisions made by the ship’s captain in such circumstances will be binding. PGC strongly recommends that wheelchair guests travel with someone who is able to assist them. Shipboard medical services and facilities, including doctor and medications, are available to guests at a reasonable charge.
MEDICAL FACILITIES Te Medical Center is designed to provide medical care for certain temporary illnesses and minor accidents. Tese facilities are not intended or capable of providing ongoing treatment of pre-existing medical conditions. Any such special requirement or need for health services aboard ship must be cleared in writing with PGC before booking(s) will be accepted. Te ship’s doctor is on 24-hour call for professional and emergency services, which are available at customary charges. For guests requiring oxy- gen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship and must be provided by the guest. Wheelchairs available onboard are for emergency purposes only.
NON-SMOKING POLICIES While smokers are given a warm welcome, we recognize the need to restrict where smoking is permitted so as not to cause dis- comfort to, or provide a health or safety hazard for, the majority of our guests who do not smoke. Although for safety reasons smoking is prohibited in all suites, staterooms, indoor public areas and private balconies, there are multiple outdoor areas on board where smoking is permitted.
PETS Pets and other animals are not allowed onboard the ship, except for guide dogs and other service animals if appropriate certification is provided to PGC at least 30 days in advance of the scheduled departure. Guests are responsible for making all arrangements for the entry of the service animal into any country visited by the ship.
NAME CHANGES Name substitutions are not allowed at any time. After final documentation has been issued, corrections to cruise tickets and/ or hotel reservations may be made for a $100 per-person fee. Changes on airline tickets are subject to airline-imposed fees and those of PGC. In some instances, name corrections may result in the loss of original air reservations and a minimum $150 change fee per person. Alternate air carriers may then be substituted at PGC’s discretion.
OPTIONAL HOTEL STAYS AND LAND PROGRAMS PGC offers guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation or opt for an exclusive package in some of the most prestigious hotels in the world. Te prices include room, tax, service charges, breakfast, local hospitality service and transfers as applicable. Please note these rates do not include early check-in or late check-out, unless otherwise indicated. One night or additional nights’ accommodations may be purchased to ensure early check-in for guests arriving on early flights. Late checkout may be arranged and paid directly to the hotel on a space availability basis. PGC reserves the right to substitute hotels. Baggage allowances can vary on flights that may be booked in conjunction with optional land programs and overland shore excursions. Guests should verify weight limits, as excess bag- gage charges are the responsibility of each guest. Te itinerary for land programs listed in the brochure is based on current flight itineraries and the schedules of other service suppliers at the time the brochure is published. Changes to flight availability, itin- erary and program are subject to change without prior notice. Change in program itineraries or content, or cancellation by PGC of any of these programs does not constitute grounds for your cancellation of the voyage. Guests participating in the PGC Air Program and not deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrange- ments, a transfer from the airport to the pier can be purchased in advance, and PGC reservations must be advised of flight in- formation at least 30 days prior to departure. It is the guest’s responsibility to keep PGC reservations updated with any changes in flight information. Failure to present correct information will result in loss of transfer and 100% penalty. All post-cruise transfers can only be booked on board at the Travel Desk. Published programs cannot be deviated. Guests wishing to deviate may set up a similar private program through the Travel Concierge Desk. Weather conditions are unpredictable. While PGC and its appointed ground operators will do all they can to assist with alternative arrangements, we cannot be held responsible for any costs incurred if a land program, tour or private arrangement made through PGC is disrupted due to adverse weather con- ditions. Te Guest Protection Program provides coverage for excessive delays due to inclement weather, strikes or equipment failure of a common air carrier. To obtain this coverage, the premium must be paid in full at the time your final payment is made. Rates are quoted in U.S. dollars based on the current rate of exchange, tarrifs and taxes as of the time of publication. PGC reserves the right to increase hotel and tour program prices to cover increased costs, tariffs and taxes and to reflect fluctuations in foreign exchange rates. Published prices and inclusions are subject to change without notice.
PAYMENTS All payments by guests to PGC or its service providers for services rendered during the cruise must be made in U.S. currency and must be paid before final disembarkation.
TICKET CONTRACT AND RESPONSIBILITY FOR TRANSPORTATION Te transportation of guests and baggage on the m/s Paul Gauguin is provided by the owner and manager of the Paul Gauguin, not PGC and is governed by the terms and conditions printed on the Passenger Ticket Contract (Ticket/Contract). Te Ticket/ Contract is an important document and should be read carefully. Your acceptance of a Cruise Voucher constitutes agreement to the terms and conditions of the Ticket/Contract. PGC or the ship manager may choose not to accept any person as a mem- ber of the cruise for any reason. Any cruise may be cancelled, shortened or lengthened as circumstances demand. Te right is reserved to assess fares and charges in effect at the time of sailing. While great care has been taken in selecting third party service providers, neither PGC nor the ship manager is responsible for any act, event or omission during the time that guests are not on board the ship. All arrangements for air transportation, lodging, transfers and shore excursions are made by PGC with third parties solely as an accommodation for guests. Each guest agrees not to hold PGC, the owner or manager of the ship, or their respective or representatives liable (in the absence of willful misconduct or gross negligence) for any loss, injury, expense or damage that results either directly or indirectly from any act or omission, whether negligent or otherwise, of any third party that provides any goods or services in connection with the trip or any available option. Without limiting the foregoing, neither
m/s PAUL GAUGUIN 35 ANSWERBOOK
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