Telephone Communication (cont.) Text Messaging
If your cellular provider supports international text messaging, you will be able to use this service onboard. Please contact your cellular provider’s customer service department for more information.
Charges, Billing, and Customer Service
Usage rates for your mobile phone are determined by your cellular provider. Please note that you will be charged for calls to any toll-free numbers, and you will be charged by your cellular provider for international roaming usage on your mobile phone bill. It can take up to 60 days for charges incurred while at sea to appear on your bill. For more information, please contact your cellular provider’s customer service department
Questions?
Please note that the onboard staff does not have access to your service information or billing records. Actual service availability depends on the cellular provider’s participation and service permissions. For questions about your service or about billing, please contact your cellular provider’s customer service department.
Explanation of Rates & Charges
Onboard mobile phone service is provided by Maritime Communications Partner (MCP). Your cellular provider will determine the international roaming rates you pay for usage. Paul Gauguin Cruises does not add any additional fees for this service. MCP provides voice, SMS, and GPRS data services. MCP and your cellular provider are not affiliates of the cruise line. Your cellular provider is solely responsible for the services, charges, and customer service support provided to you.
The following is required to use this service:
• a compatible mobile phone capable of roaming internationally • service with a cellular provider that has a roaming agreement with MCP
Internet Communication Internet Access Aboard The Gauguin
Our onboard Internet Café is open 24 hours a day and features private terminals where guests have the ability to surf the web, chat online, and access private email accounts. Alternatively, personalized Cruise-mail™ is available. Internet access is also facilitated by our ship-wide WiFi network. Guests may use personal laptops, smartphones, and all other WiFi-equipped devices while on board and have most software installed on them without restrictions.
Purchasing Internet Access
Instructions on how to create an account and pricing details are available onscreen in the Internet Café or on guests’ laptops once connected to WiFi service. Internet pricing is identical, whether guests use the Internet Café terminals, personal laptops, or other wireless devices. All Internet access charges will be billed directly to
m/s PAUL GAUGUIN 11 ANSWERBOOK
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