A DAY IN THE LIFE OF...
CEO, HSBC CHANNEL ISLANDS AND ISLE OF MAN
I am an early riser. I like to get to work before everyone else, catch up on the news, see what has come in overnight. So I am normally up around 5.30 a.m. to take our dog for a walk. By 7.00 a.m. I am at my desk.
Often, the first meeting of the day takes place by phone or video conference. HSBC is a global business operating in different time zones and so the morning is a convenient time to speak to colleagues and contacts in Asia and the Middle East. Once the Jersey day begins, then I spend most of my time in meetings with colleagues, customers, government, regulators and the like.
I am also involved in board meetings that are part of our governance structure. I am the chairman of one company, CEO of another and director of several others.
The management team and I regularly listen to customer calls, review complaints and satisfaction surveys to find out what is happening on the front line. We have well over 200,000 clients and it is not possible to meet them all personally.
A typical working day will finish around 7.00 p.m., although it might be a little later if there is an evening function like an event. HSBC does a lot of community work, which I support, and I am personally involved with Autism Jersey and Durrell.
SOME QUESTIONS FOR NICK:
Question: What do you do to unwind at the end of a long day? Answer: To unwind, I really enjoy a decent meal and a glass of wine with family and friends. Single Malt whisky is a particular weakness of mine. For exercise, I play golf, jog and take our dog (Twiggy) for a walk.
Question:What do you like most about being a Banker? Answer: The thing that I enjoy most is the variety. One minute, I might be discussing a client's international business plan, the next I could be supporting local charity. People may look at banking from the outside and think that it is boring and repetitive. It is anything but.
Question: What do you most dislike about being Banker? Answer: The reputation that banking has earned for itself over the past few years. Clearly there has been some very poor behaviour in the past and the industry is now paying the price in terms of lower levels of public confidence and trust. This has been a painful experience for many and changing this is a challenge which my colleagues and I readily accept. There are many great people in banking and I am optimistic that we will succeed..
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Question: How did you become Banker? Answer: Completely by accident. I studied Physics at university and had no idea what to do next. I did know that I liked working with people and I wanted to travel and see the world. My Careers Adviser made a number of suggestions. Some, such as BP and Shell, were quite sensible. Others, like the British Antarctic Survey, were more wacky. He included a company that I had never heard of before called the Hong Kong and Shanghai Banking Corporation Limited. This promised an exciting international career in South East Asia. So I signed up, not really knowing what to expect. thirty years later I am still with HSBC, as it is now known, so I must have made the right choice.
Question: What advice would you give someone, either just starting their career or midway through their career, who wants to be Banker? Answer: This is a great business to be in. Ask yourself whether you have what it takes to work in a service industry that can be a really positive influence on people's lives? If the answer is yes, then banking is the career for you.
NICK WINSOR,
20/20 A day in the life of...
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