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“ Set criteria for leadership. Bring others with you. Cause a shift in the sector. Set a standard for what it means to be a responsible bank.”

“ It’s incumbent on a leading financial institution to consider new ways to engage customers to respond to the world’s challenges.”

Engaging Stakeholders: The Art and Science of Listening

It’s not always easy to listen to what people say about you, but it’s important that you do.

These are just some of the comments offered by panel participants to help shape and improve TD’s approach to corporate responsibility. In 2012, we convened two panels (in Toronto and Philadelphia) and invited members who could tell us candidly what we needed to know.

“ The systemic issues are crucial. How do you de-risk the financial system and make it more sustainable?”

“ As a financial institution, paper and green office initiatives are table stakes. Your ability to impact the world is based on the money that you lend or invest.”

“ Are you preparing customers for climate change risk?”

“ Empower customers to make better decisions to improve their own livelihoods.”

Both panels were facilitated by an independent consultant from Solstice Sustainability Works, who brought together representatives from the following groups: employees, customers, the Schulich School of Business, the Consumers’ Association of Canada, Corporate Knights, Sustainalytics, Vancity, CivicAction, St. Christopher House, Resonate, World Resources Institute, Bloomberg, Finanta, Widener University and the Housing and Community Development Network of New Jersey.

We asked participants to review the material issues and corporate responsibility priorities included in TD’s 2011 report, as well as comment on proposed material topics for 2012. The following table features highlights of the panels’ feedback. The panels were encouraged by TD’s willingness to learn and openness in conducting the stakeholder review and offered their comments in the spirit of continuous improvement.

+ Stakeholder Panel Full Report (PDF)

TD 2012 Corporate Responsibility Report