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Be an Environmental Leader. The panel saluted TD for its work to reduce both paper and carbon in the bank’s operations. Even greater leadership opportuni- ties, they suggested, would come from creating innovative products to empower customers to reduce their own environmental impacts.

As in 2011, the panel would like to see more tracking of the effectiveness of the Environmental and Social Credit Risk Process.

TD’s renewable energy financing is one example of a product that helps lower environmental impacts. We continue to research opportunities to add environmental aspects to TD’s products. See page 58 » for more details.

We are doing some work in this area to improve disclosure. See pages 53–54 » for more details.

Strengthen Our Communities. The panel saw this as an area of opportunity for TD and would like stronger language to reflect a more proactive approach that might build on TD’s work in financial literacy and also address community development and affordable housing. Supply chain opportunities were seen as relevant in the context of local purchasing.

Community groups want a relationship with TD employees who are empowered to partner with them in addressing community needs.

We also see these areas as opportunities. There is much work to be done in the area of financial literacy – read “Taking the Fear Out of Finance” » for an update on our progress. TD has a supplier diversity program that encourages the development of local economies.

Stay tuned. We’re working on a national volunteer program to connect employees with local volunteer opportunities.

Lead in addressing systemic issues and risks. Panellists would like to see TD play a leadership role in creating a more resilient and sustainable economy by addressing systemic risks. The panel acknowledged TD’s research and other work on financial, economic and political system risks and TD’s track record in partnering with groups to address systemic social and environmental challenges. They see the bank as well positioned to advocate for sustainability.

Canada’s banking industry continues to be highly regarded across the globe, and some of TD’s leaders have been called upon to provide advice to regulatory bodies. We believe TD has a role to play in creating a more sustainable banking system, but recognize that it will take broad collaboration across our sector to enact the type of widespread changes the panellists would like to see.

We thank the panels for providing valuable perspectives that help inform our discussions and review of key social and environmental issues moving forward.

TD 2012 Corporate Responsibility Report