14 Material Topics

The process of defining materiality helps TD better understand the range of internal and external issues that influence our Corporate Responsibility Strategy and programs. We use this annual “radar” to track stakeholder interests and concerns and to identify new issues as they emerge.

TD’s primary stakeholders include customers, employees, shareholder/investors and government regulators. Our secondary stakeholders include community organizations, industry associations, suppliers and non-governmental organizations.

There are many environmental, social and governance issues that demand our attention. But we give more weight to those risks or opportunities that:

• Directly relate to TD’s core business; • Are stated priorities for our stakeholders; and

• Are areas that we impact have an impact on and where we can effect change.

As our understanding and application of materiality improves, it’s clear that some topics will always be signifi- cant as they are hard-wired into our business approach. Other topics will be more short-lived – aspects or gaps that we need to address before moving on.

In 2012 we conducted a materiality analysis building on the foundation laid in 2011. Our process consists of three phases, Identification, Prioritization and Validation, and uses guidance from the GRI Technical Protocol. The matrix opposite plots our top 14 topics and provides links to further discussion in the report.

+ Overview of TD’s Materiality Assessment (PDF)

Low Impact Medium Concern • Public Policy • Supply Chain

+ Materiality Matrix

Low Impact High Concern

Medium Impact High Concern

• Community Development • Economic Uncertainty • Security, Privacy, Fraud

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High Impact High Concern • Customer Service • Employee Engagement • Responsible Financing

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Medium Impact Medium Concern • Accessible Banking • Executive Compensation

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High Impact Medium Concern • Diversity and Inclusion • Financial Literacy • Operational Footprint • Corporate Governance

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Low Impact Low Concern

Medium Impact Low Concern

High Impact Low Concern

Increasing current or potential significance to TD

TD 2012 Corporate Responsibility Report

Increasing concern to stakeholders