66 Impact of employees: volunteerism + giving

When it comes to making a difference, TD employees are a major force – generously giving their money, skills and time to community causes.

Last year TD employees donated $14 million to charities and volunteered in many different ways, engaging through bank-created volunteering programs and a variety of activities organized by community organizations.

TD’s Employee Giving (in millions of dollars) Total These are just two examples from the past year:

• More than 100 employees spent three months planning the TD Securities annual Underwriting Hope Charity Auction in Toronto. Reaching its 15-year milestone, the event raised over $1.2 million to benefit over 70 children’s charities such as Giant Steps, a school and therapy centre for children with autism.

• Eleven TD volunteers in the U.K. assisted secondary school students at Abbey Grange Academy in Leeds as part of the TD Direct Investing Aspirational Mentoring Programme. Speaking about the benefits, Danielle Rigby from the Academy said, “The opportunity to interact with professionals within a business is invaluable to our students. They are able to develop their interpersonal and communication skills.”

Win-win-win for communities, employees and TD

By volunteering, TD employees take responsibility for enriching lives and neighbourhoods, producing a positive ripple effect through their involvement. Volunteering also gives employees a chance to build their skills, network and learn more about community issues.

We know that a culture of community giving in the workplace inspires employees and is a contributor to their overall level of engagement. Through our Volunteer Grants Program, TD donated more than $437,000 to 723 different organizations where TD employees volunteered 40 or more hours.

Employee Volunteer Grants

Canada (in thousands of Canadian dollars) U.S. (in thousands of U.S. dollars) U.K. (in thousands of U.K. pounds)

2012 $316

$118.5 £2.7

2011 $377 $56.0 n/a

2010 $409 $77.5 n/a

2012 $14.0

2011 $12.5

2010 $12.3

Strengthen Our Communities

Streamlined community reporting

Every year we face the same dilemma: which community programs to profile in this report? TD’s involvement in the community is extensive; there are thousands of organizations we support that are making a difference. This year we have taken a different approach to our community reporting. We have shortened this section to capture our key performance highlights and challenges in 2012 and have enhanced our Community website with more details on the many programs we support. As samples of our broader approach, we share four stories to represent TD’s ongoing commitment:

• Making a Neighborhood » • Building on 20 Years of Environmental Conservation in Canada » • Literacy: A Key Skill For the Future » • Supporting Economic Development in the U.S. »

We continue to explore additional ways to track and measure the value and long-term outcomes of our support, while at the same time not wanting to place too much burden on charities that are already operating under constrained resources. In 2012, we asked the community organizations that we fund to complete a short, standardized impact report to help us see how our donations are advancing their cause and making a tangible difference. The results were used to build the scorecard on page 61. Admittedly, we rely on self-reported figures through this process and depend upon the knowledge of our community managers to verify the results.

TD 2012 Corporate Responsibility Report