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73 53 16


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this issue WWW.SELLINGLONGHAUL.COM MOROCCO 73 MALDIVES 53


FEATURES 16 Australia


22 Weddings & Honeymoons: Caribbean


45 Hong Kong & Macau 53 Maldives 73 Short Haul: Morocco


WITH THIS ISSUE Selling River Cruising


MARCH 2013 | WWW.SELLINGLONGHAUL.COM TRAINING FOR THE TRAVEL TRADE EUROPE AND BEYOND CASH FLOW


All-inclusive river cruising is working its magic


“River cruises are attracting a new type of client”


Cruise in Europe.indd 39 Europe Cruise


The Rhine gave birth to Europe’s river cruising industry and this thriving waterway still reigns supreme as the most popular river, says Sara Macefi eld


S


tretching from Switzerland through Germany and Holland to the North Sea, the Rhine


follows a memorable route past some of Europe’s most picturesque towns and landscapes. The Rhine’s tributaries link up


with the Main and Moselle rivers; increasing its appeal as boats can sail along all three or through the Main- Danube Canal and on to the Danube. This is the second-longest river


• WHY RIVER CRUISE? 34 • RIVER CRUISE IN EUROPE 39 • RIVER CRUISE LONG HAUL 41 • REVIEWS 40 • AT A GLANCE 42 • sellingcruisingtraining.co.uk


in Europe (after the Volga) fl owing nearly 1,800 miles from Germany’s Black Forest to Romania and the Black Sea, cutting through some of the continent’s most beautiful cities. A Danube cruise brings alive the history of the Austro-Hungarian Empire and a reminder of when the countries enroute, including Hungary and Bulgaria, were covered by the cloak of communism.


Another central European river is the Elbe, but while it boasts beautiful


the Saone and the Rhone as they converge in Lyons, with sailings following the Saone through Burgundy and the Rhone through Provence further south.


01756 704704


Portugal’s Douro River is becoming increasingly popular as an alternative


the heart of the picturesque Douro Valley – the centre of the country’s


A seven-night Rhine sailing from Basel to Amsterdam including fl ights starts from £2,475pp, twin share, for a


to Europe’s more tried and teshetebdridean.co.udeluxe cabin, departing June 8. options. The river cuts right througAhMAWATERWAYS- 0800 954 0063


k A one-week Danube sailing from www.sellinglonghaul.com • March 2013 39 28/02/2013 13:47 om SRC_Cover.indd 1


sights and fascinating history, it is more of a backwater, overshadowed by its better-known neighbours. Flowing from the Czech Republic through Germany, it cuts through major cities such as Berlin, Dresden and Prague. River cruises in France are


concentrated on the Seine, which combines the pretty countryside of Normandy with the glitzy appeal of Paris, while the Saone and Rhone showcase the south of the country. Itineraries generally feature


port- producing region – as it fl ows from Spain to Oporto, from where sailings depart.


Riverboats travel towards the


Spanish border at Vega de Terron, 020 8780 7972 but then have to retrace their steps


as the river is not navigable beyond this point.


On the fringes of Europe lie the Russian waterways, including the Volga, that link the cultural gems of Moscow and St Petersburg. Another option that highlights the rich history of the region is the Dnieper which fl ows from Russia through Belarus and the Ukraine to the Black Sea. And as if this isn’t enough, a


number of smaller rivers are starting to appear in itineraries. These


include the Po in Italy, where sailings include the Venice Lagoon, and the Guadalquivir in Andalucia.


HEBPackages RIDEAN RIVER CRUISES –


amawaterways.co.uk VIKING RIVER CRUISES -


Nuremberg to Budapest costs from £1,499pp twin share, for a November 4 departure, cruise-only.


vikingrivercruises.co.uk TITAN - 0800 988 5867


A nine-night Elbe voyage from Prague to Berlin costs from £1,495pp twin share on November 9, including fl ights.


titantravel.co.uk SHEARINGS HOLIDAYS -


0844 824 6351


shearings.com SWAN HELLENIC - 0843 316 1715


A six-night round-trip Venice sailing that explores the city, the lagoon and the River Po starts at £808pp twin share, for a March 21 departure, with fl ights.


A one-week round-trip from Lyons sailing along the Rhone costs from £1,695pp twin share, for a September


swanhellenic.c 7 departure, fl ights included.


A 10-night package that includes a three-night stay in Lisbon and a one- week round-trip from Oporto sailing along the Douro leads in at £1,899pp twin-share, departing on November 7, including fl ights.


28/02/2013 15:39


Discover a river cruise to suit everyone, from the Mississippi to the Mekong and Europe in-between.


Selling Canada SPRING 2013 I TRAINING FOR THE TRAVEL TRADE


GREENER PASTURES


Atlantic Canada's fabulous foursome


OPEN WATER


Canada's top cruise spots YUKON


My Canadian Journey


AGENTS ON TOUR Fam trip fun in Ontario


BEAR NECESSITIES How to spot Browns, Grizzlies and Polars PLUS...READ ALL ABOUT THE CTC'S TRADE DAY 'CANADA SQUARED, CANADA SHARED' 1 Cover.indd 1 27/02/2013 13:17


Atlantic Canada, an Ontario fam, bear watching, cultural festivals, sports holidays and more!


Published by BMI Publishing Ltd 2013 Suffolk House, George St, Croydon, Surrey, CR9 1SR, UK T 020 8649 7233 F 020 8649 7234 E enquiries@bmipublishing.co.uk W www.bmipublishing.co.uk, www.sellinglonghaul.com


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REGULARS 06 News to Use 15 Six of the Best: Australian Lodges 26 How to sell Turks & Caicos 28 Visit USA Now! 31 How to sell Mexico City 32 In Person: AeroMexico 50 How to sell Gambia & Cape Verde 58 City Profile: Las Vegas 61 Show Report: Florida Huddle 62 A Beginners Guide to Selling Cruising 71 Short Haul News


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Publishing Director/Managing Editor: Alan Orbell Publisher: Sally Parker Editor: Steve Hartridge Group Editor: Jo Austin Journalists: Andy Hoskins, Julie Baxter & Laura Gelder Associate Publisher: Steve Thompson Account Manager: Lisa Merrigan Creative Director: Matt Bonner Art Director: Dan Franklin Designer: Tina-Lee McDougall Junior Designer: Louisa Horton Production Manager: Clare Hunter Circulation Manager: Cheryl Staniforth Managing Director: Martin Steady Members of the Caribbean Tourist Organisation, Visit USA Association, LATA, PATA, MENATA, ATTA and the Institute of Travel & Tourism. Whilst every effort is made to ensure accuracy. BMI Publishing cannot be held responsible for any errors or omissions. © 2013. Front cover image: Northern Territories by Chris Kapa, courtesy of Tourism Australia.


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R I V E R C R U I S I N G: Long Haul Cruise T


Make no mistake, river cruising is becoming more exotic and the choice of far-fl ung waterways that are ripe for exploration continues to grow, says Sara Macefi eld he rising star of this sector


more of on c Sara ac eld


has to be the Mekong, which has proved incredibly popular


and attracted most of the major river cruise companies into the region. Flowing from China’s Tibetan


Plateau through Myanmar (Burma), Laos, Cambodia and Vietnam, the majority of sailings concentrate on the Mekong Delta region in Cambodia and Vietnam, but there are sailings along the less-explored section of the river through Laos, between the capital Vientiane and the atmospheric town of Luang Prabang.


Another river growing in popularity


is the Irrawaddy in Myanmar as the country opens up to Westerners keen to see the ancient pagodas, temples and palaces in a land virtually untouched by tourism. In India, sailings along the Ganges


are a perfect way to absorb the fascinating backdrop of day-to-day life. Passengers can watch holy men gather in its waters and explore Mughal forts and Sikh temples. Lesser known is the Brahmaputra river where cruises delve into the relatively undiscovered state of Assam. Enroute there are national parks where rhinos, tigers and elephants can be seen, plus sixth century temple ruins and tea estates for which the area is renowned. When it comes to wildlife spotting so-called ‘safari cruises’ operate on the Chobe river in Africa, namely the stretch bordering Botswana and Namibia, while sailings into the


South American jungle are offered on the Peruvian and Ecuadorian sections of the Amazon.


China is known for the natural avaloncruises.co.uk sanctuaryretreats.com otic rwa th es to th are rip


spectacle of its Yangtze River sailings, notably the series of limestone ledges famously called the Three Gorges, while customers with an appetite for nostalgia can take paddle-steamer cruises along Australia’s Murray River or Old Man River himself, the Mississippi in America’s Deep South. There’s no forgetting the longest-


established exotic river, the Nile. Cruising is by far the best way to explore the key sights of Egypt as many are not easily accessible by land. Cruising allows clients to combine the hustle and bustle of stops along the route with pure relaxation on board. Since the section between Cairo


and Luxor reopened to tourist boats last summer, some companies are now offering sailings along the 600-mile stretch of the Nile between Aswan and the capital.


Packages


A 12-night southern USA tour with a seven-night cruise on the Mississippi leads in at £3,699pp for a December 4 departure, fl ights included.


A 10-night package which includes a fi ve-night cruise along the Mekong in Laos costs from £1,995pp twin share departing on August 17, fl ights included.


DISCOVER INDOCHINA - 0844 880 0985 discoverindochina.co.uk


A 17-night trip comprising a three- night hotel stay and a 13-night cruise on the Brahmaputra starts at £4,725pp twin share, departing November 21, fl ights included.


ASSAM NAVIGATION assambengalnavigation.com


A 13-night China trip that includes a four-night Yangtze sailing costs from £2,290pp twin share, departing on November 3, fl ights included.


WENDY WU TOURS - 0844 875 2433 wendywutours.co.uk AVALON WATERWAYS - 0800 668 1843


Cruises in the Galapagos, on the Yangtze and in Egypt including a themed Nile cruise this September celebrating Agatha Christie’s birthday. From £2400 for pre- September 13 bookings.


SANCTUARY CRUISES- 020 7190 7728


Long Haul River Cruise.indd 41


28/02/2013 13:44 www.sellinglonghaul.com • March 2013 41


...VIP tickets to the New Brunswick Battle of the Blues Final in London on March 26...


Win!


R I V E R C R U I S I N G: S H I P R E V I EWS


Selling River Cruising reviews two very different river cruise vessels Take two CROISI EUROPE’S Infante Don Henrique BY SARA MACEFIELD


Launched: 2003 Cabin Count: 71 Vessel Length: 74 metres My itinerary: Round-trip sailing from Oporto along the Douro River in Portugal to the Spanish border


Cabin: Cosy and comfortable, but the décor was rather dated and the walls were paper thin, so I could hear my neighbour’s conversations! It was tight on space for two


people, with limited storage. There was no balcony, but a huge picture window, that slid open. The ensuite shower was small and modern. Dining: The dining room was pleasant and had a more up-to- date feel, with shared tables at mealtimes lending a convivial atmosphere. Cuisine was limited as the three-course lunches and four-


course dinners were pre-set, with just one choice of dish offered. However, the standard of food


was good and dietary requests were accommodated by the friendly and effi cient crew. Entertainment: There was something to suit everyone on most nights, ranging from a fl amenco evening to a performance by a local guitar and singing duo, but the highlight was the crew show which proved to be imaginative, fun and, in parts, highly amusing. Activities: An exercise class on deck and a daily programme of excursions. There was also a 'swimming pool' on deck that was more like a giant paddling pool than a swimming pool! Family fun: Children are allowed on board and children up to 16 years go free in summer.


“Comfortable, but not


luxurious, with a Gallic feel"


PRICES FROM


£267 (318 euros) for a four-day Seine sailing to Paris


RESERVATIONS c 020 8328 1281


roisieurope.co.uk


BY JO AUSTIN


Launched: 2006; refurbished 2013 No. of cabins: 59


Vessel Length: 110 metres


My itinerary: 'French Escapade' A 14-day trip from Monte Carlo to Paris via Nice, Arles, Avignon, Viviers, Vienne, Chalon,-sur-Saone, Tournon, Macon and Lyon


Cabin: The ms Swiss Emerald has a total capacity of just 118 guests (compared with 150 guests or more on other ships of similar size), so Tauck guests enjoy an intimate, club- like atmosphere. Accommodation includes 14,300-sq ft suites, plus seven junior suites and 38 cabins (measuring 183 and 150 sq ft, respectively).


Dining: Fine dining in the main restaurant along with more casual bistro-style fare in the Lido, with complimentary wine and beer


TAUCK TOURS MS Swiss Emerald accompanying onboard lunches and dinners. Guests can also enjoy local dining experiences ashore.


Entertainment: Takes place every evening in the lounge, and includes French cultural performances, piano music, and for those who like the sound of their own voice, karaoke. Activities: All shore excursions are included, with 'insider access' revealing local history and culture. All excursions are in small groups featuring the industry’s highest guide-to-guest ratio, and each is led by a Tauck director or a local expert. Aboard ship, guests’ needs are attended to by a dedicated Tauck Cruise Director and a team of three Tauck Directors.


Family fun: Tauck offers another Rhone River cruise on the ms Swiss Emerald, its 'Bon Voyage! France Family River Cruise' itinerary, designed specifi cally for families.


PRICES FROM


£3927pp (plus transportation to/ from) for 14 days, including two-night hotel stays with guided sightseeing in Monte-Carlo and Paris


eservations@cruiseportfolio.co.uk w Tauck 0800-961-834; info@tauck.com


RESERVATIONS r Cruise Portfolio 020 7399 7673;


ww.tauck.co.uk


40 Croisi_Tauck Review.indd 40


40 March 2013 • www.sellinglonghaul.com


2/26/13 10:37 AM


HEBRIDEAN


Luxury River Cruises


Danube • Maine • Moselle • Rhine • Rhône • Seine • Yangtze • Mekong • Mississippi • Galapagos Save up to £600


p *er couple on fascinating Vietnam,


Cambodia & the Mekong Save up to £900


*


per couple on Tulip Time


Save up to £1,200 *


per couple on Capitals of Central Europe


Save up to £600 per couple on Romantic Rhine


*


Cruise in spacious luxury with views of stunning passing landscapes. You can save up to £1,200 per couple on selected 2013 departures. Plus our new 2014 cruises are available to book from 19th March 2013 with plenty of early booking rewards.


Great value discounts are available on a range of Avalon cruises for 2013. To fi nd out more call


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per couple on Burgundy and Provence


agencysales@avaloncruises.co.uk


All air-inclusive packages are protected by ATOL. AvalonWaterways is a trading name of Cosmos Coach Tours Ltd; Registered in England No. 1175122. Registered Address: Avalon Waterways (trading name of Cosmos Coach Tours Ltd), Prospect House, ProspectWay, London Luton Airport, Luton, Bedfordshire, LU2 9NU. Offers apply to new bookings only, are subject to availability and cannot be used in conjunction with any other offers. *Discounts available on selected departures. AvalonWaterways reserves the right to withdraw offers at any time. Correct at time of print (February 2013)


BoomRiver Untitled-1 1 Avalon Europe 20Feb Travel Bulletin 150x210.indd 1


20/02/2013 12:55:46 20/2/13 12:26:46


An incredible 20 new river cruise vessels are launching this year, confi rming – if proof were needed – that river cruising is the hot topic in the cruising sector, says Jane Archer


Why book with AmaWaterways? What’s included... • Luxurious cruise accommodation in an outside stateroom


• Excellent commission rates • Dedicated Trade Support Team • UK Based Reservations Team • Marketing support • Fam trip opportunities • Industry rates


• Flexible pricing – offering cruise only, flight / train packages and land tours


• Gourmet dining including complimentary wine, beer & soft drinks with lunch* & dinner


• Complimentary bicycles and guided bike tours* • Life enriching tours and excursions daily


• Infotainment System in all staterooms & free Wi-Fi access on board


*Excluding Douro & Russia europe, russia, africa, vietnam & cambodia FREEPHONE (0800 954 0063 | agents@amawaterways.co.uk | www.amawaterways.co.uk Why river cruise.indd 35


This page: Budapest from the deck, on Luefter Cruises’ Amadeus. Opposite: The Croisi Europe crew


Welcome to


WH Y R I V E R C R U I S I N G?


www.sellinglonghaul.com • March 2013 35 2/28/13 10:56 AM


Save £1,200* up to ... plus many more per couple on 2013 departures


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