Our Commitment to Care
Our goal is to provide excellent patient care. If at any time you have questions or concerns about the quality of care that you or a family member is receiving or has received at our hospital, do not hesitate to speak with your nurse or the nursing supervisor. If you feel that your issue wasn’t resolved, please contact the Patient Relations Representative at extension 8731 or dial the operator at “0” and ask for the administrative supervisor or the administrator on call. In addition, you have the right to file a complaint or concern with any of the following organizations:
Te Illinois Department of Public Health Central Complaint Department Registry 525 W. Jefferson Street Springfield, IL 62761 217-782-4977 or 800-252-4343
www.idph.state.il.us
Office of Quality Monitoring Te Joint Commission Accrediting agency for healthcare organizations One Renaissance Boulevard Oakbrook Terrace, IL 60181 800-994-6610 Email:
complaint@jointcommission.org www.jointcommission.org/report_a_complaint.aspx
Centers for Medicare/Medicaid IL Quality Improvement Organization (Telligen) at 800-647-8089 or
www.telligenqio.org
Ethics Committee When a healthcare choice also involves an ethical concern—such as a family member’s wish to refuse life- sustaining treatment, or a disagreement between family members or other caregivers concerning Advance Directives— decision-making can become overwhelming. Our Ethics Committee is available to hear such concerns. Requests for a consultation may be made by the patient, a family member, the physician, nurse or other staff member. To request a consultation, inform the nurse caring for you or your relative. You can also dial “0” and ask the hospital operator to contact the Ethics Committee.
www.alexianbrothershealth.org 847-843-2000 : 5
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