Customer Service Support
cPanel, Inc. provides 7-day Customer Service and Billing support via telephone, live chat, email, and through our ticket system. While the Customer Service Team is a small group, our department hours are 6AM-6PM Monday-Friday and 6AM-4PM Saturday-Sunday US Central Time.
Our knowledgeable staff can assist with pre-sales and basic technical questions related to the cPanel & WHM licensing software. The CS Team consists of:
• Chris B. - Customer Service Manager • Brenda G. - Customer Service III • Kony S. - Customer Service II • Justin K. - Customer Service II • Robert F. - Customer Service I • Christy B. - Customer Service I
Customer Service primarily manages the setup and account management of Partner NOC accounts as well as inquiries sent by cPanel Direct licensing customers. The department directly manages the activation of each cPanel/WHM license and license renewals. Our goal is also to maintain a positive customer relationship with cPanel license holders while complying with company policy and licensing requirements.
You may contact Customer Service at any time with questions regarding: • License purchase options and discounts available • Pricing information
• General information regarding cPanel hosting providers and Distributors • Becoming a Partner NOC (The Partner NOC setup process, and eligibility requirements) • Licensing discrepancies
Non-Direct Licensing Support Non-Direct licensing inquiries are also handled by the Customer Service Team.
cPanel&WHM is a reputable software application used within the hosting industry. Due to this, there is a large amount of customer traffic in our support system directly associated to hosting account-related requests. Inquiries vary from a cPanel account login issue, someone who is unable to access their cPanel account, a server with hardware issues, the need to renew a domain, a suspended hosting account, or an SSL certificate expiration.
Many hosting companies use the cPanel&WHM software, so we can understand the interest to contacting cPanel, Inc. directly for support. However, we are a software company which maintains the cPanel/WHM licensing software at the point of development. As a result, we unfortunately do not have the sufficient server access to resolve the types of scenarios mentioned. Our helpful Support team will gladly redirect customers that fall into this specific category by effectively providing solutions and contact information for their hosting or licensing provider.
In short, we may not be able to fully resolve a specific request within this category. However, our Support Team will do their best to provide an immediate resolution or refer the request to the appropriate channels towards resolution.
Feel free to contact us at any time via telephone, Live Chat, or via email to
cs@cpanel.net.
Contact Information and Links cPanel Customer Service Main Office Number: • 713-529-0800
• Option 1 is available for customers in need of contacting their hosting provider • Option 2 for Technical Support - This is a paid support option and may be ordered through the cPanel Store:
https://www.cPanel.net/store
• Option 3 for Customer Service and Sales
Live Chat:
https://www.cpanel.net (Live Chat URL on the top right-hand corner) cPanel Ticketing system:
https://tickets.cpanel.net cPanel Forums:
https://forums.cpanel.net
P!
058
For more information visit
www.cPanel.net
Technical Support Eco System
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68