BOOKING CONDITIONS
accordance with applicable international, EU or national law. Where Cunard considers that it is strictly necessary Cunard may require a Guest with reduced mobility or any Disability to be accompanied by another person who is fit and able to assist them in day to day tasks and capable of providing the assistance required by the Guest with reduced mobility or any Disability. This requirement will be based entirely on safety grounds and may vary from ship to ship and/or itinerary to itinerary. Examples of Guests who may fall into this category include Guests who use wheelchairs or mobility scooters (the term ‘wheelchair’ shall hereinafter be used to refer to wheelchairs and mobility scooters collectively) or who require assistance with personal care.
The assessment of whether or not it is
strictly necessary for a Guest to be accompanied will be based on information provided at the time of booking. Guests are requested to provide as much information as possible to enable a full risk assessment to be made. Guests may be asked to provide further information to ensure that Cunard has all relevant information.
21. In order to ensure that Cunard can provide the necessary assistance and there are no issues relating to the design of the ship or port infrastructure and equipment, including port terminals, which may make it impossible to carry out the embarkation, disembarkation or carriage of the Guest in a safe or operationally feasible manner, Guests who may require special treatment or assistance or with reduced mobility or Disabilities (including Guests who use wheelchairs) must advise Cunard at the time of booking. Guests who use wheelchairs must furnish their own standard size wheelchairs. Ships’ wheelchairs are available for emergency use only. For the safety of the ship and all Guests on board, all wheelchairs and other aids to mobility must be stored in the Guest’s stateroom when they are not being used and in order to ensure that this is possible, and to so ensure the safety of the ship and all guests on board, Cunard reserves the right to require that Guests who use wheelchairs book a specified category of stateroom.
Further information is contained in the
Cunard brochure and website. Cunard reserves the right to refuse passage to any Guest who has failed to notify Cunard of their requirement for special treatment or assistance or of reduced mobility or Disabilities (including the requirement to use a wheelchair).
22. Cunard and/or the relevant port authorities shall be entitled to administer a Public Health Questionnaire at any time. All Guests agree to complete the pre-boarding questionnaire and to supply accurate information regarding any symptoms of illness including but not limited to gastro-intestinal illness.
In the interests of health and
safety Cunard may deny boarding to any Guest who has symptoms of any viral or bacterial illness including but not limited to Norovirus. Refusal by a Guest to complete the relevant pre-boarding questionnaire may in itself result in denied boarding. All cases of denied boarding will be treated as a cancellation attracting 100% cancellation charges in accordance with clause 38.
23. In the event that any viral and/or bacterial illness is diagnosed whilst a Guest is on board that Guest may be required to remain in his or her stateroom for reasons of health and safety. In the event that any Guest refuses to remain in their stateroom during the period recommended by the ship’s doctor then that Guest may for reasons of health and safety be disembarked by Cunard without any further liability.
24. In order to ensure that Guests are carried in accordance with applicable safety requirements Guests are required to notify Cunard at the time of booking:
(i) of their specific needs with regard to accommodation, seating or services required and/or whether they need to bring any specific medical equipment on board;
(ii) of the nature any assistance required from Cunard or any terminal operator;
(iii) if the Guest wishes to bring a recognised assistance dog on board the ship. Assistance dogs are subject to national regulations. There is also a limit to the number of dogs which can be carried on board. It is therefore imperative that the requirement is notified at the time of booking.
(iv) of any other assistance which is required on board. The
Please note that the medical facilities on board Cunard’s ships are NOT equipped to perform dialysis.
shipboard doctors are not trained to provide dialysis treatments but are able to assist in emergency situations. It is the responsibility of the Guest to provide all dialysis equipment and treatment. This includes antibiotics. A risk
assessment shall be carried out at the time of booking to ensure that the Guest can be carried safely and in accordance with applicable laws. The electrical supply on board Cunard’s ships varies but may not be the same as the standard electrical supply in the UK. Guests should contact Cunard for specific details.
It is important that
any Guest who will be bringing electrical medical equipment on board the ship contacts the manufacturer or supplier to ensure that the equipment is safe to use on board the ship. In relation to medical equipment there are limited storage facilities onboard. It is the responsibility of the Guest to arrange delivery of all medical equipment to the ship prior to departure. The requirement for Guests to notify Cunard prior to booking if they need to have medical equipment on board is to ensure that the medical equipment can be carried and/or carried safely. There are restrictions on the number of oxygen cylinders which can be carried in staterooms. The ship’s medical centre cannot refill or supply oxygen cylinders.
It is the Guest’s
responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies for the duration of the Package.
The ship
does not carry any replacement equipment and access to shore side care and equipment may be difficult and expensive. Guests must be able to operate all medical equipment. If there are any particular medical conditions which require supervision then such supervision must be organised by the Guest and at the Guest’s expense. The ships do not provide one-to-one or other carers for physical or psychiatric or other conditions. The ships do not offer respite services. Guests must note that not all medical equipment can be carried or used onboard aircraft. Guests must check with the airline prior to carriage.
PREGNANCY
25. Cunard recommends that women who are less than 12 weeks pregnant should seek medical advice prior to travel.
26. Cunard does not have on board its ships adequate medical facilities for childbirth. Accordingly for reasons of health and safety Cunard regrets that it cannot carry Guests who will have entered their 24th week of pregnancy or beyond at any point during their Package. All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed itinerary and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed). Cunard cannot accept a booking or subsequently carry a Guest unless they comply with the requirements of this clause. In the case of a booking by or on behalf of a pregnant Guest made before it could reasonably have been known that the Guest would not be able to join the Package by reason of the Guest entering their 24th week of pregnancy or beyond at any point in their Package, Cunard will refund in full the fare paid by or on behalf of that Guest and the fare paid by any accompanying Guest, provided that the pregnant Guest notified Cunard as soon as reasonably practicable upon becoming aware that she would not be able to join the Package, but shall otherwise have no liability whatsoever. Cunard expressly reserves the right to refuse passage on board to any Guest who appears to be in an advanced state of pregnancy and Cunard shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Guest.
27. Pregnant Guests are referred to clauses 29 - 31 headed “Medical Treatment” for information regarding the medical facilities on board.
28. The ship’s doctor is not qualified to deliver babies or to offer pre or post natal treatment and no responsibility is accepted by Cunard in respect of the inability to provide such services or equipment.
MEDICAL TREATMENT
29. The Guest acknowledges that whilst there is a qualified doctor on board it is the Guest’s obligation and responsibility to seek medical assistance if necessary during the Voyage.
30. The ship’s doctor is not a specialist and the ship’s medical centre is not required to be and is not equipped to the same standards as a land based hospital.
The
ship’s medical centre is not designed for the provision of extensive or continuing treatment.
The ship carries
medical supplies and equipment in accordance with the requirements of its flag state. Neither Cunard nor the ship’s doctor shall be liable to the Guest as a result of
any inability to treat any medical condition as a result. Charges will apply for services and medications dispensed by the ship’s medical centre.
31. In the event of illness or injury a Guest may have to be landed ashore for medical treatment. No representations are made regarding the quality of medical treatment at any port of call or at the place at which the Guest is landed. Medical facilities do vary from port to port and no representations or warranties are made in relation to the standard of medical treatment provided by the various hospitals and/or clinics.
INSURANCE
32. It is a condition of the Contract that every Guest must have full and valid medical insurance which includes cover for pre-existing medical conditions worldwide, or as a minimum, in the countries that the Guest is due to visit and which must remain in force for the entire duration of the Package. The insurance policy must, as a minimum, include medical and repatriation coverage for not less than £2 million and must include cover for the cost of emergency evacuations from the ship, including but not limited to, evacuations by helicopter.
33. Wherever possible, Cunard will offer general assistance to any Guest who suffers illness, personal injury or death during the period of the Package, whether or not arising from an activity forming part of the Package and whether or not the result of fault by any party.
34. Any cost or expense which is reasonably incurred by Cunard for or on behalf of the Guest in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Guest to Cunard, whether or not such sum is covered by the Guest’s travel insurance. Cunard reserves the right to take any action that it considers appropriate to recover any such cost or expense.
FARES AND EXTRAS
35. All fares are based on costs and exchange rates as at 27 July 2012. Cunard reserves the right to vary particulars and fares shown in the brochure after the date of publication. Fares, discounts, supplements and special offers advertised in the brochure or elsewhere may be withdrawn or changed. Fares may go up or down. Guests should contact their travel agent for up to date fares and charges before booking, or call us on 0843 374 2222, or visit our website:
www.cunard.com. Cunard reserves the right to levy a charge for payments made to Cunard by credit card.
The Guest will be
advised of the rate of any such charge at the time of making a payment.
36. The fare for your Package can be varied due to changes in transportation costs such as fuel, scheduled air fares and other airline cost changes which are part of the contract between the airline (and their agents) and Cunard, government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation.
In the
case of any small variation, an amount equivalent to 2 per cent of the fare for your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed for increases but not retained from refunds. For larger variations this 2 per cent will still be absorbed for increases but not retained from refunds.
In either case there will be an administration
charge of £1 per Guest, together with an amount to cover agents' commission. If this means the Guest has to pay an increase of more than 10 per cent of the fare for the Package, the Guest may cancel the Contract and receive a full refund of all monies paid, except for any amendment charges or insurance premiums. No consequential costs or expenses or loss of profits will be payable. Cunard will consider an appropriate refund of insurance premiums paid if the Guest can show that he/she was unable to transfer or re-use the policy. Should the Guest decide to cancel for this reason, the Guest must exercise his right to do so within 14 days from the issue date printed on the final invoice.
Alternatively, the
Guest can accept an offer of an alternative Package if Cunard is able to provide an alternative and transfer payment made in respect of the original Package to the alternative Package. If the cost of the alternative Package is less than the original Package the difference in fare will be refundable. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the fare for your Package due to contractual and other protection in place.
To book visit
www.cunard.com, call 0843 374 2222or contact your travel agent 127
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132