FARE & TRAVEL INFORMATION
after airline tickets have been issued, the airline will levy a minimum charge of £100 per person for any changes. Please call either your travel agent with whom you made your booking, or for guests who have booked direct, call our Air Department on 0845 356 0005 to confirm the changes. In addition an administration charge of up to £50 per booking will apply.
Check-in For flights to Europe we recommend that you check-in at least two hours prior to departure and for travel further afield, we recommend that you check-in at least three hours prior to departure. Please check your ticket details carefully as check-in timings vary by airline and destination.
Baggage Allowances There is no restriction for reasonable amounts of luggage on board the ship. However, airlines do have baggage restrictions which vary by airline and route.
Non-USA Flights The standard economy class allowance is currently 20kg of checked baggage per person. Current hand luggage allowance is one standard-sized bag - not exceeding 56 x 45 x 25cm (including wheels, pockets and handles). Please check your ticket prior to departure.
USA Flights
Guests on scheduled flights with most airlines are permitted one piece of checked baggage, subject to airline regulation sizes and weighing no more than a total of 23kg per piece. Current hand luggage allowance is one standard-sized bag - not exceeding 56 x 45 x 25cm (including wheels, pockets and handles). Please check your ticket prior to departure.
Please note that any guests travelling on a package holiday that includes a domestic connection within the USA, or who have booked their own internal connection within the USA, should contact their airline as baggage charges will apply. Currently the prices start from US$25.00 per bag.
Please note Cunard is not responsible for airlines’ baggage restrictions.
Excess Baggage
Airlines are increasingly enforcing stricter control over excess baggage. You should be aware that if you exceed the baggage allowance stated on your ticket, an excess baggage charge will be made by the airline at the time of check-in. As electrical appliances
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are no longer permitted in checked baggage, please remember to place all such items in your hand luggage.
All Flights – Please note:
a) Airlines reserve the right to refuse travel on medical grounds. You must notify us of any medical conditions or other requirements for airport assistance (only available after check-in) or special arrangements on your flight. You may be required to provide additional information to the airline in order that they can assess your fitness to fly. Please note that several airlines are unable to carry guests who require oxygen during part or all of the flight. Advance arrangements can be made at an additional cost.
b) If you have any dietary requirements including meal requests, please advise us at the time of booking or at least seven days prior to travel. We are unable to guarantee that all requests can be met.
c) Only non-disabled guests may occupy exit row seats. These seats may therefore only ever be assigned at the discretion of the airline at check-in.
d) Due to the configuration of the aircraft, it may not be possible to obtain seats together.
e) All flights are non smoking.
f) Air carriers and flight routings are subject to change and will not necessarily be direct or non stop.
g) Cunard will determine the city airport i.e. for London, either Heathrow or Gatwick may be used. Where a choice of UK departure airports is offered, this is subject to availability.
h) Please note that transfers from airport to hotel and ship are not included in the fare if guests choose to fly to the port of embarkation days prior to embarkation or stay after disembarkation.
i) All flight times given are approximate and subject to change. Cunard have no control over changes airlines may make to flight times, but will inform you of any changes.
j) For airline seating please refer to the relevant airlines website.
Carriage of Dogs
Cunard can accommodate service dogs on certain voyages, dependent on itinerary and according to UK quarantine regulations. Please ensure you contact us prior to booking to ensure your chosen voyage is suitable. Service dogs are accommodated in
staterooms with their owners. It is your responsibility to obtain all the relevant documents and certificates and comply with customs requirements to allow the service dog to travel. Please refer to the DEFRA website at
www.defra.gov.uk for details.
Brochure information
The information in this brochure represents Cunard's plans and intentions at the time of going to press. Events subsequent to the printing of the brochure may cause us unavoidably to change our plans, which could affect the published itineraries and fares. In the event of any changes or alterations to your booking, you will be notified as soon as reasonably possible, but Cunard gives notice that all information in this brochure is subject to alteration with or without notice. You will find the Booking Conditions on pages 126 - 129.
Environmental Statement
At Cunard we take our environmental responsibilities very seriously and are committed to reducing our environmental impact
We are dedicated to preserving the marine environment in which we operate, and therefore believe it is our duty to introduce environmental practices which set a high standard of excellence and responsibility. To support our aim we have developed an environmental management system independently certified to ISO 14001, which is the most widely recognised global standard for improving environmental performance.
We recognise that without appropriate treatment the waste generated on board our ships, together with the fuel and other products we use to transport, feed, entertain and take care of you could have an impact on the environment. Our waste treatment facilities ensure that all waste water is appropriately managed to minimise its impact upon the oceans. All general waste is treated on board to reduce its volume prior to landing ashore, and wherever possible general waste is recycled.
We are reducing our air emissions through the implementation of fuel efficiency measures, including improved hull coatings, low energy lamps, increased recirculation of waste heat and improved efficiency in air conditioning, and we continue to explore new technologies.
Through these measures and other initiatives Cunard will ensure that we help preserve our environment for future generations.
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