JOINING & LEAVING YOUR SHIP
How do I join my Voyage?
You can make your own way to the port or airport. Alternatively, why not take advantage of our Cruise Connections, with its comprehensive range of air and chauffeur services. To find out more, turn to page 111.
How much luggage can I bring?
On voyages sailing and returning to Southampton, you can bring as many bags as you can comfortably fit into your stateroom. Please attach a label to each item of luggage to help us deliver it to your stateroom as quickly as possible. Please bear in mind when you are packing that each individual piece of luggage should weigh no more than 20kg for handling purposes. If an individual piece of luggage exceeds 20kg at embarkation you will be recalled to the terminal and asked to remove items or repack your bags. Your baggage may also be delayed at disembarkation if you exceed this limit.
On voyages involving a flight, please check the airline baggage restrictions. Please see page 116 for more information.
If I wish to stay in Southampton the night before or after my voyage, can you suggest a hotel?
Yes. We have negotiated special rates on your behalf at the Hilton Hotel in Southampton. The Chewton Glen Hotel in the New Forest (about 45 minutes’ drive from Southampton) also offers exclusive rates for Cunard guests. You’ll find details on page 92.
Can you suggest a hotel near London Heathrow or Gatwick airport?
Yes. We have also negotiated special rates on your behalf at the Renaissance Hotel at London Heathrow airport and the Hilton Hotel at London Gatwick airport. You’ll find the details on page 92.
If I am sailing from Southampton, how
long before sailing do I have to check in? To ensure a relaxed start to your voyage we operate a staggered check in schedule. Your embarkation time will be advised around 40 days prior to departure on your e-ticket. Cunard Grills guests and Cunard Diamond and Platinum World Club members will receive priority check-in and embarkation.
What happens to my luggage at
international airports? When you arrive at the international airport on the day of embarkation, you will be met by a Cunard representative who will arrange for your luggage to be taken to the ship and placed in your stateroom.
Can I send my luggage in advance? Yes you can*. No more lifting suitcases, luggage check-ins, or the hassle of baggage claims and customs clearance. With just one call, Cunard’s exclusive White Star Luggage Service can handle the rest. We’ll pick your luggage up at home and have it waiting for you in your stateroom. And we’ll ship it right to your front door at the end of your voyage. You can even add it to your pre- or post-voyage extension for hands free travel! For more information; Call 0800 051 6414 (between 2-9pm). Alternatively please e-mail:
whitestarluggage@cunard.com.
*not available in all ports of call
What about flight details? We may not know exact details of your flights at the time of going to press or at the time of booking. However, your flights will be on scheduled flights or recognised charter airlines (operated under Cunard’s CAA ATOL Licence number 6294). Please see page 116 for details. Once your flights have been confirmed you will be able to view the details on your Voyage Personaliser at
www.cunard.com.
What happens to my luggage at the end of the voyage?
On the final night on board, guests will be asked to pack their luggage and leave it outside their stateroom. We recommend that guests do not pack valuables, fragile items and medication.
On the morning of disembarkation, after you have come through Customs, your luggage will be waiting in the cruise terminal for you to identify and reclaim. If you have purchased a Cunard ship-to-airport transfer or hotel stay, you will be directed by uniformed Cunard representatives to the transfer departure point.
For Fly Voyages, luggage will be taken from outside your stateroom to the cruise terminal, where guests will need to reclaim it and take it through Customs. It will then be taken to the airport via the transfer coach. Guests will need to collect their luggage from the coach at the airport and check-in as normal.
ON BOARD
Do you hold emergency drills on board? Cunard ships are among the safest afloat. An emergency drill for guests will be held before the ship sails from her embarkation port on each voyage. Attendance at these drills is mandatory in accordance with International Maritime Law. In your stateroom, you will find a black folder containing safety information which describes the emergency procedures and designates the route for the guest assembly station to which you have been assigned. In addition to actively participating in the drills, you are urged to study this information carefully and familiarise yourself with the use of life jackets, which are provided for every guest. Children’s life jackets are available from your stateroom steward.
What languages are spoken on board? English is the official language on board, with all announcements and printed information in English. As an international company with worldwide cultural appeal, we also provide assistance in French, German and Spanish.
How will I get my bearings on board? A ship is no different to any other resort you may not be familiar with. So to help you get your bearings on board, there’s a ship’s plan in your stateroom, plus further plans at convenient locations throughout the ship showing you where you are. If you do get lost, a member of the crew will be only too happy to help.
Do you have hair dryers on board? Yes, every stateroom has a hair dryer.
Can I use my electrical appliances? Yes you can. On board our ships you’ll find British 220 volt, 3-pin sockets and 110 volt, 2-pin sockets.
What channels are available on my
stateroom television? Every stateroom has its own television featuring our multi-channel Cunard Home and Overseas Television programming. We offer a number of satellite news and entertainment channels, depending on the ship location and satellite availability. Along with a movie channel featuring a wide selection of first-run movies, we also offer the latest sitcoms and dramas, an on board version of the Discovery Channel and a wide selection of special programming. Plus, for sports fans we offer several major sporting events. Please note that reception of some channels may be limited in certain areas of the world.
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