What if I need a special diet?
Please advise us of your needs six months prior to departure or at the time of booking, whichever is closer to your departure date. Whilst every effort is made to ensure that special dietary requests are met, please note this cannot be guaranteed.
What do the different stateroom categories mean?
You will see from the deck plans that each ship offers various grades of accommodation. The grade and fare of each category is determined by different factors. These include the overall size of stateroom, its position on the ship – forward, midships or aft – whether it affords a sea view and whether it has a balcony. Deck plans and general descriptions of each grade of stateroom can be found as follows:
Queen Elizabeth pages 98-99, 102-104 Queen Victoria pages 98-99, 105-107 Queen Mary 2 pages 100-101, 108-110
When choosing your accommodation you may want to bear in mind where the different grades tend to be located throughout the ship. For example, for minimal movement, we recommend the staterooms at the centre of the ship (midships). Your choice may also be decided by the facilities on board, such as accommodation grades found close to lifts or to certain public rooms where you envisage spending most time. Alternatively, you might choose your stateroom based on what’s outside of the ship. Opting for oceanview grades on the higher decks, especially those in the forward and aft positions with a veranda, provides the most scenic way to watch the ever-changing views.
What about tipping?
During your voyage, you will receive excellent service from many members of our staff in a variety of locations. Additionally, many more crew behind the scenes support those who serve you directly. For your convenience, a Hotel and Dining charge will be automatically added to your shipboard account on a daily basis.
The Hotel and Dining charge will be shared amongst those staff that helped provide and support your voyage experience, including the restaurant staff, stateroom stewards and accommodations staff, buffet stewards and others. Casino personnel do not share in the Hotel and Dining charge as not all guests utilise this service.
How are these charges calculated? Amounts vary by stateroom category as follows:
Queen Elizabeth Grill Categories Britannia Categories Q1–Q6, P1–P2 AA, BA, BC, CA, EB, $13 per person perday ED, FA, GA, GB, IA, IC $11 per person per day
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Queen Victoria Grill Categories Britannia Categories Q1–Q6, P1–P2 BA, BC, CA, EB, ED, $13 per person perday FA, GA, GB, IA, IC $11 per person per day
Queen Mary 2 Grill Categories Britannia Categories Q1–Q7, P1–P2 AA, AC, BA, BB, BC, $13 per person perday BD, DA, DC, ED, HB IA, IB, IC, ID $11 per person per day
£ sterling equivalent is based on Cunard’s exchange rate at the time of going to press. Naturally, you are free to tip any member of the crew over and above these amounts at your discretion.
What is the currency on b oard and how do I pay for items I buy?
Currency on board all ships is the US dollar, and you’ll find the Purser’s Office acts as a handy financial centre.
For your convenience all of our ships operate a cash free environment. To make any purchases on board you just need to present your Guest ID card. Our ships do not accept cash, except at the Purser’s Office for purchase of foreign currency and the settlement of your account. In order for charges to be posted on to your account you will need to register your credit card at check-in. All transactions will be charged to your account in US dollars.
How do I register a credit card?
The check-in team will ask you for your credit card whilst they are checking you in for your voyage. For security reasons the card will never leave your sight. The card will be run through a swipe and all details are immediately encrypted. At no time can either the check-in staff or the ship staff see your credit card details. We accept the following major credit cards, Visa, Visa Debit, MasterCard, American Express, Diners Club, JCB and Discover. We are unable to accept Solo, Maestro, Switch and any pre-paid credit cards.
How can I avoid issues with my credit card?
Whilst you are on board we run an authorisation against your credit card on a daily basis to cover your spend for the previous day. This amount is not taken from your account until it is finally settled on the day of disembarkation or at the end of a segment on a World Voyage. These authorisations can remain on your account for up to 28 days. You may therefore want to contact your card provider on your return to release these authorisations. Prior to leaving for your voyage it is recommended that you advise your credit card provider of your trip away and that you will be on board a ship and visiting different countries. This will help avoid raising a security alert and your card being referred.
When will I receive my tickets and itinerary information?
Approximately 35 days prior to your departure date your electronic documentation will be available through your Voyage Personaliser at
www.cunard.com.
How will I know which shore excursions are available?
Around 85 days before the shore excursions available to you can be booked in advance either online via your Voyage Personaliser at
www.cunard.com or through our Reservations Department. Advance bookings must be made at least three days prior to the start of your voyage. Whilst on board, our port-of-call talks will help you get the most out of our shore excursions.
Is thereenoughtododuringdaysatsea?
Yes, plenty! You’ll be amazed by just how much there is to do. From deck sports, friendly quizzes and dance classes to fascinating talks and terrific movies, there’s so much to choose from. Your ship’s Daily Programme (delivered to your stateroom each evening) has full details of all the activities, events and entertainment happening each day. For more details see:
Queen Elizabeth Queen Victoria Queen Mary 2
pages 30-33 pages 48-51 pages 66-69
Purser’s Office
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