FREQUENTL Y ASKED QUESTIONS - HOLIDA Y P A CKA GE INSURANCE
HOLIDAY PACKAGE INSURANCE
Comprehensive Travel Insurance from as little as Europe
Individual Cover From Family Cover From†
Under the terms of our booking conditions all guests travelling with us are required to have valid travel insurance in place. The cover described below has been specially arranged by Preferential Insurance Services Limited (“Preferential”) and underwritten by the United Kingdom Branch of Union Reiseversicherung AG (the “Insurer”). Insurance cover must be purchased within 14 days of booking your voyage.
A summary of the cover is shown below. Cover will only commence upon payment of the premium. If you wish to purchase this insurance please contact the Travel Insurance Booking Line on: 0845 3707 136 or if you are calling from outside of the UK +44 (0) 845 3707 136. The Travel Insurance Booking Line is run by Travel Insurance Facilities plc on behalf of the Insurer.
This Insurance is only available to EU residents who purchase their voyage and policy in the UK. Please note repatriation will be to your home country. No cover will be provided in your home country.
Cancellation Departure Delay
SUMMARY OF COVER Up to Invoice cost
Up to £200 Up to £20 after 12 hours delay
Missed Departure Abandonment
Personal Possessions Single Article Limit Valuables Limit
Delayed Possessions
Personal Money Cash Limit Loss of Documents
Emergency Medical Expenses Stateroom Confinement
Curtailment Unused shore excursions Skipped port benefit
Personal Liability Personal Accident
Mugging Hijacking Voyage Itinerary Change
Up to £20 after each subsequent 12 hours delay Up to £800 Up to Invoice cost
Up to £1,500 Up to £300 Up to £300
Up to £150 after 12 hours
Up to £500 Up to £250 Up to £250
Up to £10,000,000 Up to £25 per 24 hours
Up to invoice cost Up to £500 Up to £500
Up to £2,000,000 Up to £15,000
Legal Advice and Expenses Up to £25,000
Up to £500 Up to £500 Up to £300
Missed Port Departure We will pay up to £800 for alternative transport to get you to
the cruise ships next port of call from your home country if: (a) the car in which you are travelling to your international departure point becomes un-drivable due to mechanical failure or being directly involved in an accident, or (b) your public transport is delayed, preventing you from getting to your international departure point in time to check in.
Skipped Port We will pay up to £100 for each missed port up to £500 in total
in the event of the cancellation of a scheduled port visit due to adverse weather or timetable restrictions and no alternative port can be offered. This must be confirmed by the cruise operator in writing confirming the reason for the missed
port.Among other things we would exclude:Claims arising from a missed port caused by strike or industrial action.Your failure to attend the excursion as per Your
itinerary.Claims arising from when Your ship cannot put people ashore due to a scheduled tender operation
failure.Claims where a monetary amount (including on board credit) of compensation has been offered by the ship or tour operator.
Voyage Itinerary Change This would be as above, but where an alternative has been
offered by the ship or the tour operator…We will pay up to £50 for each cruise itinerary change up to £300 in total in the event of the cancellation of a scheduled port visit due to adverse weather or timetable restrictions and an alternative port has been
£12.29* £32.54^
Worldwide £18.12
£48.75^ USA
£30.90 £84.40^
Book online at:
www.insuretocruise.com/cunard.html or call the travel insurance booking line now for a personalised quote and instant cover on 0845 3707 136
offered. This must be confirmed by the cruise operator in writing confirming the reason for the missed
port.Among other things we would exclude: Claims arising from a missed port caused by strike or industrial action.Your failure to attend the excursion as per Your
itinerary.Claims arising from when Your ship cannot put people ashore due to a scheduled tender operation failure. Claims where a monetary amount (including on board credit) of compensation has been offered by the ship or tour operator.
Excesses You will pay the first £125 (for persons 70 years and over at the
date of travel) or £75 (for persons under 70 years at the date of travel) of any claim for Cancellation, Abandonment, Personal Possessions, Personal Money, Emergency Medical Expenses, Personal Liability (increased to £250 when the claim is for damage to property) and Legal Advice and Expenses.
Special Notice regarding your health and that of anyone travelling with you whose health may cause you to cancel or cut short your trip:
Most travel insurance policies include exclusions for pre-existing conditions. It is important that you read the following questions carefully:
Have you, or anyone who is travelling with you, 1. Ever received treatment for:
(a) A heart related condition, stroke or hypertension (high blood pressure).
(b) A breathing condition (including asthma). (c) Cancer. (d) Diabetes. 2. In the last two years: (a) Been treated for any serious or re-occurring medical condition,
(b) Been asked to take regular prescribed medications, (c) Been referred to a specialist or consultant at a hospital for tests, investigations, diagnosis or treatment?
If your answer is ‘YES’ to any of these questions you are required to contact the Travel Insurance Advice Line on 0845 3707 136 (outside the UK:+44 (0) 845 3707136) either before or immediately after purchasing your cover in order to obtain an additional quotation specifically for your medical conditions This will ensure that you have full cover in place. All calls are treated in the strictest confidence and any additional agreed terms applicable to your policy will be confirmed in writing.
Significant exclusions
Please note the insurance does not provide cover for claims due to psychological or psychiatric conditions, including stress, anxiety, depression, eating disorders or any diagnosed mental illness or instability. Additionally the policy will not cover you to cancel or cut short your trip due to the recurrence or exacerbation of any pre-existing health condition of a close relative or business associate who is not travelling or not insured on this policy.
Change in Health Condition If your health or medication changes between purchasing the
insurance and travel you are required to call the Travel Insurance Advice Line on 0845 3707 136 (if you are outside of the UK please call +44 (0) 845 3707 136) to notify the change in risk.
Before you purchase this insurance your attention must be brought to a number of important aspects:
A brief summary of cover available is set out within this panel. Before you commit to the insurance please refer to the Policy of Insurance and Key Facts statement which will be sent to you by the Insurer.
IMPORTANT NOTES
Policy of Insurance This contains the full details of what is and is not covered, and will be sent to you upon purchasing the insurance. Please read it carefully to ensure you understand the cover provided. A specimen copy will be made available prior to purchase upon request, please telephone: 0845 3707 136 (if you are outside of the UK please call +44 (0) 845 3707 136).
‘Cooling Off Period’ If the insurance does not meet your requirements you may cancel
within 14 days of purchase (prior to travel if this is sooner) and, To book visit
www.cunard.com, call 0843 374 2222or contact your travel agent 123
provided no claim has been made, obtain a refund. After this 14-day period insurance premiums are not refundable under any circumstances.
Emergency Medical This is not private medical Insurance. This policy only
covers treatment of medical conditions in an emergency and which will respond quickly to treatment. It does not cover recurrent or long-term treatment. If shoreside medical attention is required, this treatment will be in a medical facility appropriate to your condition and the treatment required, and this may be within a state facility as determined by the assistance company.
Claims for Personal Possessions This insurance does not provide cover on a ‘new for old’ basis,
which means that deductions for age, wear and tear will be made where appropriate.
Sums Insured and Limits All sections of the insurance have a limit on the amount the
Insurer will pay, as described above. Some sections have internal limits such as the amount the Insurer will pay for any one item or personal money.
Age Reductions/Loadings applicable to all Premiums • Children under 18 years of age are entitled to free
cover when parents purchase this insurance.
• You must give your age and date of birth details at the time of booking otherwise premiums applicable to persons aged over 70 years will be charged. All ages as at the date of travel. • Please note this travel insurance policy does not have an upper age limit, however, the basic rates above are determined by your age at the date of travel.
Reasonable Care You are required to take all reasonable care of yourself
and your property and to act at all times as though you are not insured.
Hazardous Activities The insurance may not cover you when you take part in certain
activities WHERE THERE IS A HIGH RISK OF INJURY. It is likely that all shore excursions booked through Carnival plc are included in the scope of emergency medical & repatriation cover. Please refer to your policy wording.
Claims and Complaints The insurance policy contains the procedure which you should
follow if you wish to make a claim or a complaint. Please note that your contract of insurance will be with Union Reiseversicherung AG, UK Branch and that Carnival plc will have no responsibility to you for claims or any other liability in connection with the same.
Jurisdiction The insurance will be subject to the law of the country that you
live in within the United Kingdom or The Channel Islands unless otherwise agreed in writing.
Incorporation Preferential is incorporated in the United Kingdom and Union
Reiseversicherung AG is incorporated in Germany.
Financial Services Authority Preferential Insurance Services Ltd is authorised and regulated in the United Kingdom by the Financial Services Authority (FSA). Union Reiseversicherung AG are authorised in Germany by BaFin and regulated in the United Kingdom by the Financial Services Authority.
Compensation The insurance policy will be covered by the Financial Services
Compensation Scheme.
Cunard is an Introducer Appointed Representative of Travel Insurance Facilities plc, who are authorised and regulated by the Financial Services Authority.
*For these premiums, a person under the age of 50 can have cover for the stated voyage up to the value of £499.00.
^For these premiums, a family with two adults under the age of 50 and any number of dependent children can have cover for
Family means two adults and any number of dependant children under the age of 18 years.
stated voyage up to the value of £499.00. †
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