FREQUENTL Y ASKED QUESTIONS
What about beauty treatments and hairdressing?
To make sure you feel rejuvenated at all times our ships offer superb spa facilities, including an on board beauty salon, a wide range of spa services, beauty treatments and well-being classes available throughout your voyage.
For details of the spa services available on board each ship please visit the ‘Our Ships’ section of
www.cunard.com.
To pre-reserve treatments on board Queen Victoria or Queen Elizabeth please email
royalspa@steinerleisure.com or call 44 (0)800 369 9977 during office hours. U.S. guests may call toll free on 1-877-561-6064.
For treatments on board Queen Mary 2 guests may book up to 21 days prior to sailing. US guests should call 866-860-4662 toll free. All other nationalities can call collect/reverse charges by calling +1-702-414-3600. Alternatively, please email
QM2@canyonranch.com.
What if I feel seasick?
Don’t worry – your ship’s doctor is always on hand with a remedy. Seasickness is best countered with an injection or tablets, which should soon have you feeling shipshape again and settle you for the duration of your stay on board.
Can I travel when pregnant?
Guests who will have entered their 24th week of pregnancy or beyond at any point in their holiday unfortunately will not be permitted to travel with us in line with our pregnancy policy. If you require further information then please call us on 0843 374 2222.
Can disabled guests travel?
This section relates to all matters involving mobility disabilities, wheelchair and mobility scooter use; sensory and auditory disabilities including blind and/or deaf persons; as well as any other disability which may affect your enjoyment of your time on board.
Before making a booking, please familiarise yourself with clauses 18-24 of the Booking Conditions in this brochure (see pages 126-129). All guests requiring specific assistance, facilities or equipment on board or wishing to bring such equipment on board, must advise Cunard Line at the time of booking and are required to complete a questionnaire after booking to ensure we have all the information we need to cater adequately for your requirements.
You will be pleased to know that all our ships cater for guests bringing wheelchairs or mobility scooters. With lifts and wheelchair accessible routes to all public rooms and the vast majority of deck areas, as well as a number of staterooms adapted for wheelchair users, we aim to make your stay as relaxing and comfortable as possible. Please note that our wheelchair accessible staterooms are strictly reserved for use by guests who are bringing wheelchairs, mobility scooters, or who have a requirement for the adapted facilities offered by these staterooms. Cunard Line reserves the right to require guests who have booked this accommodation without due reason to move, at their own expense if necessary, to make room for another guest who requires this facility.
Our wheelchair accessible staterooms are built to ADA (Americans with Disabilities Act) standards and it is not possible to make any temporary additions or make structural changes to these staterooms for specific guests.
If you are planning to bring a wheelchair, mobility scooter or any other specialist equipment on board with you, it is essential that you let us know at the time of booking or as soon as the need is known so we can advise you appropriately. Mobility scooters will only be permitted on board if guests have booked into a wheelchair accessible stateroom, or suite, as these are the only types of accommodation where mobility scooters can safely be stored. Part-time wheelchair users travelling in non wheelchair accessible staterooms must bring a collapsible wheelchair, to ensure the wheelchair can safely fit through their stateroom door and be accommodated in their stateroom.
Please note that for the safety of the ship and everyone on board, all wheelchairs, mobility scooters and other aids to mobility must be stored inside your stateroom when you are not using them. Failure to comply with this important safety rule may mean you are disembarked and refused future travel.
A ship is not always the easiest environment for using a wheelchair or mobility scooter. Although our crew are always very helpful, they are only able to provide limited assistance to assist you in moving around the ship. For this reason, and in order to ensure the safety of the guest, the ship and all others on board, we recommend guests with disabilities who require personal assistance in the activities of daily living, including pushing a wheelchair, or communication support, to be accompanied by a personal assistant/travelling companion to provide these services. Blind/Visually Impaired guests are recommended to travel with a companion who can help you get your bearings and assist you both on board and ashore.
Our crew can provide limited arm assistance and information or directions, but we cannot provide sustained or long term assistance. If you travel alone but it becomes clear that you are unable to cope on board, you may be required to discuss the situation with a member of the ship’s company and in extreme circumstances, you may be asked to disembark the ship at your own expense.
Mobility Ashore
When choosing your voyage please bear in mind that it may not be possible for wheelchair users to get ashore at ports of call. At the majority of ports visited by our ships, we deploy a short ramped low-level gangway, commonly referred to as the ship’s brow. This is normally due to ports with a large tidal range, where a relatively shallow ramp may unavoidably become too steep to use safely during the course of the day with tidal movements. Some examples of ports with a large tidal range (but not an exhaustive list) are Lisbon, Canary Island ports, Darwin, Mumbai and San Francisco. At ports where it is not possible to use the ship’s brow, all access to shore will be by a narrow stepped gangway that pivots to take account of the tide, known as the accommodation ladder. When the accommodation ladder is in use, you will need some independent mobility in order to walk down the gangway. Each of our ships carries a wheelchair “stair climbing” machine which, where appropriate, may be used to allow wheelchair users to go ashore provided they transfer between their own wheelchair and the wheelchair that is fitted to the stair climber at the top and bottom of the accommodation ladder. The stair climber cannot be used with electric wheelchairs – these will need to be taken ashore separately.
For further information about travelling with disabilities, please contact our specialist Disability team on 0843 373 3045 (Monday-Friday 9am-5.00pm) or by email at
disability@cunard.co.uk.
Can I change my holiday after booking?
Please see Booking Conditions clauses 12-17 and clause 38 on pages 126-129.
To book visit
www.cunard.com, call 0843 374 2222or contact your travel agent
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