FREQUENTL Y ASKED QUESTIONS
Where can I keep my valuables? All staterooms are equipped with a safe into which you can programme your own personal code.
Can I have room service? Of course. Room Service is available round the clock. You’ll find a Room Service menu in your stateroom.
Can I get my laundry done? Full laundry and dry-cleaning services are available on board our ships and will be billed to your on-board account. Our ships also have complimentary self-service washers, dryers and irons at your disposal.
Do you sell duty-free alcohol on board? Yes. Duty and tax-free alcohol is available for purchase and will be delivered to your stateroom on the last day of your voyage.
Are there any shops on board? You’ll find a selection of duty-free shops on board, selling a range of goods from clothes, jewellery, perfumes and gifts, to essentials such as toothpaste and razor blades.
Does the ship have a library? Yes. All our ships have excellent libraries so there’s no need to pack heavy books. Queen Elizabeth and Queen Victoria boast two-storey libraries, whilst Queen Mary 2 has the largest library at sea. All ships also have well stocked bookshops, plus there are film libraries on board, offering a wide range of choice to make your holiday even more relaxing and enjoyable.
Should I take my camera? Yes, definitely. Our carefully selected ports, the illuminating shore excursions and glamorous evenings with new friends will provide plenty of moments you’ll wish to capture forever.
Let our professional photographers capture those special occasions by having your portrait taken on a formal night, or for a truly special keepsake perhaps book a private photography session in the studio. Photographs taken by our professional photographers during your voyage can be viewed on state-of-the-art interactive kiosks located in the Photo Gallery. These photographs are available for purchase as prints or digitally on a disc. Frames and albums for displaying your photographic memories are also available for purchase.
Can I record video on board? Should you wish to video record on board during your voyage, please feel free to do so. However, please note that recording entertainment performances is not permitted for copyright reasons.
What entertainment and activities are
available? There’s plenty to do and a full list of what’s available will be shown in the Daily Programme, which you will receive each day in your stateroom. Activities include: informal talks, port lectures, academic and cultural enrichment programmes, celebrity speakers, computer classes, fitness classes, sports tournaments, games, quizzes and competitions, as well as concerts, musical shows and theatre productions. You can also catch up on movies and play the tables in the casino.
What is Cunard Insights? Cunard Insights is the on-board enrichment programme, which introduces guests to stimulating experts and accomplished visionaries who reflect our heritage of adventure and prestige. Through a series of lectures, question and answer sessions, debates, social gatherings and workshops, guests are able to connect with personalities who have achieved distinction in such diverse areas as history, world affairs, science, politics, arts and literature. For more information please visit
www.cunard.com/insights.
How can I keep fit? Each ship is equipped with a gym, complete with therapy rooms and spa treatments. There are also aerobics, pilates, yoga and other such classes, details of which can be found in the Daily Programme. Proper gym attire should be worn when using the gym facilities or attending fitness classes. Your exercise programme can also be complemented by the healthy options menu at all meals.
Will I be able to attend religious
services? A Roman Catholic Chaplain and a Rabbi are only on board during major religious holidays. Non-denominational services are conducted at sea. During voyages coinciding with a major religious holiday, ecumenical clergy will be aboard to conduct services.
How can I keep in touch with people? All staterooms have direct-dial telephones. You can send emails from the computer rooms and, where available, through wireless communications. Fax facilities are also available. Our ships are equipped with an advanced wireless network which allows guests to use their mobile phones when the ship is at sea. This international roaming service is enabled by and charged via your home operator who can also provide you with exact rates. You can then use your phone as you would at home. You can also buy local stamps at the Purser’s Office and they will be happy to post your mail for you.
What is the smoking policy on board? The safety, comfort and enjoyment of all our guests has always been a key concern at Cunard. With this in mind, as a direct result of the feedback we have received from our guests, we have amended our policy with regard to smoking on board Cunard ships.
Smoking is no longer permitted in any public area with the exception of Churchill’s Cigar Lounge, designated areas on the open decks and the upper level of G32 on Queen Mary 2. Pipe and cigar smoking is only permitted in Churchill’s Cigar Lounge and on the permitted open deck spaces.
Smoking is not permitted in staterooms. Whilst smoking is permitted on private balconies, we would ask that guests are considerate and keep smoking in these areas to a minimum.
What happens if I am unwell? Each ship has a Medical Centre on board, supported by fully qualified doctors. We are proud to be able to say that all of our medical centres are the first and only facilities in the industry to be accredited by the prestigious United Kingdom Health Quality Services and certified to ISO9001:2000. Although we hope none of our guests become ill, please note that medical and repatriation expenses in countries such as the United States can be substantial and this is why we insist upon all guests having valid insurance to cover them for such costs. If you happen to be taken ill whilst cruising with us and your condition were so serious that we needed to get you to shore, you would be placed into the care of our port agents and a member of our team ashore would stay in contact with you and provide support if required. Please note, however, that all medical services on board are charged for, and that it is a condition of the contract that you have travel insurance to cover you for medical costs you may incur (please see pages 118 and 127).
How do I settle my final bill on board? If you have a credit card registered all you need to do is to check your final statement on the morning of disembarkation. If you are happy with your account you need take no further action. The final amount will be settled to your registered credit card.
If you choose to settle your account with cash and you have a credit card registered you should call at the Purser’s Office no later than 6.00pm the day prior to disembarkation. Cash cannot be refunded to a credit card therefore failure to remove your credit card will result in a cash balance on your account on the morning of disembarkation. You will then need to call at the Purser’s Office to collect this cash credit.
To book visit
www.cunard.com, call 0843 374 2222or contact your travel agent
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