MANAGEMENT + SYSTEMS
Dematic adds to wealth of knowledge on sustainability
Solutions provider Dematic is continuing to focus on ecological product and production design and contribute to the new VDMA sustainability initiative ‘Blue Competence’.
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experienced support engineers who have industry and customer specific knowledge, are intimately familiar with Infor software, and can work with customers’ own technical staff to deliver rapid, focused responses to incidents to help keep business systems running smoothly. Infor Xtreme Support is available 24 hours a day through the
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entirely new, customisable Xtreme Support portal. The portal provides users with easy-to-access critical support resources including software patches, service packs, updates, release notes, a comprehensive knowledge base, recorded briefings, and online communities. These resources are coupled with the portal’s new consumer-grade user interface that enables users to set their viewing preferences in order to access and use information faster and more effectively. Infor Xtreme Support introduces three program options,
allowing customers to choose the level of support that fits their organisation’s needs, size and complexity. These include:
150 Fastener + Fixing Magazine • Issue 74 March 2012
ematic has joined forces with the new ‘Blue Competence’ sustainability initiative that the VDMA started in July last year as a leading initiative for ecology and environmental technology in plant and machinery construction. The aim of the initiative is to continue to strengthen and expand the long-term role of plant and machinery construction in Germany. In parallel, the intention is to highlight the sector’s high level of creative innovation in terms of energy-efficient products
and solutions to a wide section of the public. “This means that Dematic and VDMA are following the same goals,” according to Hubert Kloß, CEO of Dematic Europe GmbH.
“For many years already, Dematic’s range of products and solutions has featured the use of the latest technologies and a high level of resource efficiency. With early participation in ‘Blue Competence’, we are once again strengthening our commitment to development and production in line with the principles of sustainability. The high importance that the issue of resource efficiency holds for Dematic is reflected in numerous developments that the
solutions provider has established in the marketplace over the past two decades in particular.” “We are convinced that market-oriented energy concepts, consistent resource conservation and the use of environmentally
friendly technologies will shape the future of intralogistics,” summarises Kloß. “In joining forces with the ‘Blue Competence’ sustainability initiative we are clearly demonstrating our commitment to increasing sustainability in the form of energy, efficiency in raw materials and equipment, as well as our intention to actively shape the development of sustainable concepts for the future.”
Infor Xtreme Support
Infor, a provider of business application software serving more than 70,000 customers, has announced Infor Xtreme Support, a new support program that features specialised, personalised, and proactive customer support, a consumer-grade support portal and three choices of support plans.
nfor explains that Infor Xtreme Support sets a higher standard for vendor support and helps customers address technical and non- technical matters and keep critical systems running at top speed. Infor Xtreme Support provides customers with access to
• Xtreme – Customers receive support for an unlimited number of incidents, continuous online support through a portal that is available 24/7, priority queuing based on the severity of an incident, telephone support, remote access, and 24/5 support for critical issues and more.
• Xtreme Premium – Customers get all the benefits of Infor Xtreme plus extended critical incident support, which targets a one-hour response time to the most critical issues, regardless of hour or day. Premium customers also have access to live, interactive briefings with Infor experts throughout the year.
• Xtreme Elite – Customers get all the services of Xtreme Premium and an assigned Xtreme Elite account manager, who is dedicated to help resolve issues and deliver customer satisfaction. Infor points out that Xtreme Elite may be the best choice for more complex, multinational organisations or for customers that simply require priority support and more personal assistance.
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