This page contains a Flash digital edition of a book.
34 CASESTUDY


THE HEALTH LOTTERY TESTS


When you’re out there in 40,000 retail outlets and online to the UK population… understanding the testing and the rigours needed to test effectively – that’s vital when the next test is your customer


L


aunched in September 2011, The Health Lottery scheme manages 51 society lotteries that operate in rotation and each represents


a different geographical area of the UK. Before this highly customer-focused project could ‘go live’ it required thorough and exhaustive testing. To ensure success, The Health Lottery contracted PMC to handle all user acceptance testing (UAT) across its retail terminals, host systems and website. David Wall, The Health Lottery IT and operations


director, stated: “We divide the system into three distinct parts – retail, host systems and website. The retail system involves 40,000 terminals from three different suppliers. PMC conducted a common suite of tests against each terminal supplier to ensure the terminals met our functionality requirements. “The host system testing PMC carried out included all the system functionality – menu screens, administration screens, reporting functions, draw functionality and operator functions. The third test area was the website – once again PMC tested all functionality levels including site navigation, account creation, purchasing tickets online, buying for a number of weeks and setting up direct debits.” The Health Lottery’s retail channel includes over 40,000 independent stores, including major retailers such as WH Smith, Morrison’s, Asda, Clintons, SPAR, Co-operative and Tesco. The Health Lottery ‘piggy-backs’ on to retail terminals belonging to Pay Zone, ePay or PayPoint so, wherever customers fi nd these payment provider’s terminals, they can buy Health Lottery tickets. A dedicated PMC


team developed The Health Lottery test programme scripts as part of a collaborative exercise. The Health Lottery team provided the functional specifi cations, worked with their software suppliers to see how each specifi cation would work in practice and PMC designed the test scripts. PMC then shared


RETAIL TECHNOLOGY MARCH/APRIL 2012


a common bug reporting platform with The Health Lottery and its suppliers. Wall explained: “This collaborative way of working enabled PMC to raise ‘bug’ reports and other issues as they found them, get them into the fi x phase and re-test phase as quickly as possible. “ PMC’s test scripts covered the widest range of


scenarios for different payment terminals, validated the back-offi ce integration and the website function. This was important as The Health Lottery had to verify to the Gambling Commission that its systems were independently tested. The initial testing programme was carried out at PMC’s test facility in Abingdon. Here, PMC remotely accessed The Health Lottery systems before moving their team onsite to their offi ces.


The PMC test team then worked onsite at The Health Lottery offi ces for two months through the ‘go-live’ day on 28 September testing retail terminals, back-end systems and the website to ensure all customer-facing links worked. This included functional testing of retail channel terminals, integration testing between retail terminals and back-end systems and functional testing of the website. Wall confi rmed: “Everything went live in one hit. PMC’s testing regime meant we were confi dent that everything would work on the big-bang launch date.” As part of its ongoing remit PMC also provides The Health Lottery with an offshore overnight monitoring service through its Indian subsidiary in Vadodara. Wall said: “We hand over to PMC after the evening shift. They have view-access on to our operational screens, which they check at 15-minute intervals during the night. If they fi nd any problems or ‘alerts’ come up on the system they call us.” As well as designing the manual scripts, PMC will also create automated scripts for future test solutions. Automated scripts facilitate quick tests on new releases to enable The Health Lottery to implement updates more quickly. Wall concluded: “PMC are known for their retail experience, expertise, and their in-depth understanding of the retail environment. That’s important when you’re out there in 40,000 retail outlets and online to the UK population. They also understand the testing and the rigours needed to test effectively – that’s vital when the next test is your customer.”


ASSURE UK LAUNCH The UK’s latest national lottery gets up and running with business- critical testing programme carried out by specialist retail IT consultants for smooth retail ‘go-live’


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40