RTCONTENTS 09 >Mul retailing & ful lme & fulfilment:
Delivering integrated retail processes and seamless customer experience across multiple channels
Multichannelhannel iling
03
CASE STUDIES 11 NEWS
04 COMMENT: IT coming back into fashion
06 SIMPLY TAP: Transactional QR codes
06 DAY LEWIS: Moves payment processing provider
07 CYBERPORT: Deploys electronic shelf labels
07 HEMA: European retailer improves staff admin
08 RBTE PREVIEW: What to watch out for next week’s show
09 RBTE PREVIEW: Previewing UK trade show exhibitors
11 EUROCIS: Positive investment indicators
11 NRF: Attendees share new retail rules
MULTICHANNEL
12 INTRODUCTION: IT underpins multichannel strategies
13 PPC SUCCESS: Cotton Traders e-marketing boosts sales
14 ENTERTAINER: Specialist systems integrate sales channels
15 BEST PRACTICE: Optimisation, integration and visibility
17 WIGGLE: ‘360-spin’ web technology boosts conversions
18 PURE SPORT: Retail management suite streamlines business
19 DEBENHAMS: Insight enhances customer experience
19 M&S: Diversifi es with Amazon outlet store launch
25 35 FEATURES
LOSS PREVENTION & SECURITY
22 BENETTON: Retail trust cloud networks and security
23 CYBERSOURCE: 2012 UK Online Fraud Report revealed
24 E-PRIVACY: Getting to grips with ‘cookie law’ compliance
25 JOHN LEWIS: Locks down access control and store security
27 SELFRIDGES: Local area networking security monitoring
28 J D WILLIAMS: Log management ensures PCI compliance
30 FULHAM: Football club enhances matchday security
31 UNDERBELLY: Secures speedy festival payments
33 COVER STORY: The Co-operative uses Windows Embedded to tie point-of-sale systems to SQL Server-based data warehouse and tap a goldmine of transaction data
34 HEALTH LOTTERY: Latest UK national lottery gets up and running with business-critical testing programme carried out by specialist retail IT consultants for smooth retail ‘go-live’
36 VIRGIN ATLANTIC: Travel operator hits new retail high by unveiling the homepage of its new look website as part of moves to improve digital capabilities over the next couple of years
INNOVATIONS
37 VODAFONE: Partners with Visa Worldwide to launch new service that will enable consumers to pay for goods and services using their mobile phones
38 TESCO: Retail giant is fi rst to introduce online virtual fi tting service that helps customers fi nd the right size and fi t for its F&F Clothing range
MARCH/APRIL 2012 RETAIL TECHNOLOGY
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