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RTCONTENTS 09 >Mul retailing & ful lme & fulfilment:


Delivering integrated retail processes and seamless customer experience across multiple channels


Multichannelhannel iling


03


CASE STUDIES 11 NEWS


04 COMMENT: IT coming back into fashion


06 SIMPLY TAP: Transactional QR codes


06 DAY LEWIS: Moves payment processing provider


07 CYBERPORT: Deploys electronic shelf labels


07 HEMA: European retailer improves staff admin


08 RBTE PREVIEW: What to watch out for next week’s show


09 RBTE PREVIEW: Previewing UK trade show exhibitors


11 EUROCIS: Positive investment indicators


11 NRF: Attendees share new retail rules


MULTICHANNEL


12 INTRODUCTION: IT underpins multichannel strategies


13 PPC SUCCESS: Cotton Traders e-marketing boosts sales


14 ENTERTAINER: Specialist systems integrate sales channels


15 BEST PRACTICE: Optimisation, integration and visibility


17 WIGGLE: ‘360-spin’ web technology boosts conversions


18 PURE SPORT: Retail management suite streamlines business


19 DEBENHAMS: Insight enhances customer experience


19 M&S: Diversifi es with Amazon outlet store launch


25 35 FEATURES


LOSS PREVENTION & SECURITY


22 BENETTON: Retail trust cloud networks and security


23 CYBERSOURCE: 2012 UK Online Fraud Report revealed


24 E-PRIVACY: Getting to grips with ‘cookie law’ compliance


25 JOHN LEWIS: Locks down access control and store security


27 SELFRIDGES: Local area networking security monitoring


28 J D WILLIAMS: Log management ensures PCI compliance


30 FULHAM: Football club enhances matchday security


31 UNDERBELLY: Secures speedy festival payments


33 COVER STORY: The Co-operative uses Windows Embedded to tie point-of-sale systems to SQL Server-based data warehouse and tap a goldmine of transaction data


34 HEALTH LOTTERY: Latest UK national lottery gets up and running with business-critical testing programme carried out by specialist retail IT consultants for smooth retail ‘go-live’


36 VIRGIN ATLANTIC: Travel operator hits new retail high by unveiling the homepage of its new look website as part of moves to improve digital capabilities over the next couple of years


INNOVATIONS


37 VODAFONE: Partners with Visa Worldwide to launch new service that will enable consumers to pay for goods and services using their mobile phones


38 TESCO: Retail giant is fi rst to introduce online virtual fi tting service that helps customers fi nd the right size and fi t for its F&F Clothing range


MARCH/APRIL 2012 RETAIL TECHNOLOGY


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