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LOSSPREVENTION&SECURITY 25


JOHN LEWIS SECURES STORE ACCESS J


ohn Lewis opened its relocated store in Liverpool One in the summer of 2008. The £1-billion regeneration of the heart of Liverpool’s shopping district has brought


over 1.5 million people to a revitalised city centre to experience the shops, restaurants and green spaces on offer. The UK department store and e-commerce retailer invested in Honeywell access control and intruder detection security technologies. Orion Security Solutions, an Elite member of the Honeywell Systems Integrator Programme, in collaboration with London-based security consultancy Dowling Blunt, installed the systems in Liverpool. “Honeywell had a distinct advantage when tendering for this project, with the WIN-PAK access control solution,” stated Stephen Taylor of Orion Security. This was a brand new installation owing to the fact that the entire Liverpool One complex was a new-build project. As with any large retail organisation, John Lewis faces a myriad of security concerns including customer and staff protection, shrinkage, wastage and health and safety. It is therefore


vitally important to have an intruder and access system that is able to react and control situations with optimum effi ciency. “The client was particularly interested


in deploying a networked intruder and access system with web access that had the potential to be rolled out at other stores around the country,” added Taylor. The installation took place two months


before the store opened in May 2008. Orion’s team of engineers needed just three weeks to install the entire system. A Honeywell WIN-PAK access control solution and Honeywell Galaxy Dimension intruder alarm system were chosen for the project to create a more robust platform with increased functionality. Functions that have traditionally been connected by physical relays and input devices are now controlled logically over a network. Full-scale system management of single or multiple locations is possible, with the ability to move, control or share resources across multiple locations simply by logging onto a system. “From a specifi cation point of view,


the important considerations are cost, functionality, system scalability and integration


capability,” confi rmed Jeff Scott of Dowling Blunt Consultants. “Honeywell ticks all of these boxes with WIN-PAK, so it was a logical decision to propose its installation.” The Honeywell WIN-PAK access control solution is now managing three John Lewis department stores around the UK: Liverpool, Cambridge and Leicester. Each store has 18 access control doors, cashless vending and 200 alarm zones.


“The end-to-end service received from the consultants Dowling Blunt, the installers at Orion and the team at Honeywell exceeded my expectations,” stated Paul Newbury, John Lewis business protection development manager. The integrated access system enables


cashless vending, which means that employees do not need to carry cash while at work and are able to purchase food in the canteen by using their access cards. This reduces the likelihood of internal shrinkage/ till theft and is managed by the WIN-PAK system controlling and monitoring the creation of cards and permissions. Alarm zones can also be armed or


disarmed when a card is read, reducing the chance of false alarms and dynamically notifying security that the individual is in an access-controlled zone, where cardholders can be managed over the three store locations via WIN-PAK. In the event of incidents, necessary


manual override commands, like ‘lock and unlock doors,’ ‘shunt/unshunt zones’ and ‘input points’ can also be managed from the WIN-PAK application. This is an important feature in the event of a security breach or such incident. The dynamic fl oor plans of the store layout provide the John Lewis Business Protection team with a graphical user interface to view the alarm inputs and access control doors and the usage/incidents associated. This enables the operator to pinpoint where incidents may occur in the store. “It’s been a great investment as we are


able to seamlessly expand the system in the existing sites or can add new sites without signifi cant cost to the business,” concluded Newbury.


MARCH/APRIL 2012 RETAIL TECHNOLOGY


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