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Page 3 Winners!


ElectraLite


NOVEMBER 2011 E-Bill quick, easy sign-up


CVEC offers a FREE internet based bill presentation and payment solution called E-BILL that makes paying your elec- tric bill quick and easy. E-BILL allows posting of payments that can be viewed real time, and allow you to have access to your electric account information at any time. How to sign up:


1) Make sure you have a computer with Internet access. 2) From Microsoft Explorer Internet browser window, go to


CVEC’s home page www.canadianvalley.org and click on the E-Bill link located on the left side of the web page. 3) You will be asked for your CVEC account number, e- mail address and to create a password, so be sure to have these ready.


CVEC members Donald and Kathy Smith of Shawnee were winners of the grand prize at the cooperative’s 72nd annual meeting in Sep- tember. This year’s prize was a stainless steel refrigerator.


Each year at this time, the rules governing nonpayment disconnects


change to the “winter regulations.” The changes are in effect until April 15 of the following year. The Oklahoma Corporation Commission has established specific


rules governing how CVEC and other utilities deal with discontinuance of service in summer and winter. Of course no one likes to have their electricity disconnected, especially during foul weather, but CVEC has to follow OCC rules on nonpayment disconnects. Since the cooperative disconnects only as a last resort, if payment


of your electric bill becomes a problem, please contact us. We want to work with you to find a positive solution. The following is a brief overview of the OCC rules as they affect CVEC members. Nov. 15- April 15 Cut-Offs CVEC bills are mailed on the 5th, 15th and 25th of each month.


Each member has 20 days from the date of the bill is mailed to make payment. If a member is unable to make a full payment, it is impor- tant that he or she contact the customer service department to make payment arrangements. Your bill statement will serve as a “disconnect notice” if you have a past due balance. Approximately five days before the due date of the disconnect


reminder, a 48-hour notice is mailed. If by the 48-hour due date no payment is received or arrangements made, the account will be discon- nected without further notice. The following payment arrangement options are available if paying


your electric bill becomes a problem. 1) Deferred Payment Plan: The plan is calculated within the OCC


regulations. 2) Life Threatening Plan: This plan is limited to the members who


FINANCIAL STATEMENT


BEGINNING BALANCE 8/31/11.........$144,630.73 Deposits ......................................................... 7,488.50 Interest Income ................................................113.40 Checks Issued ...............................................-6,431.50 Approved, not yet paid .............................-13,524.04 BALANCE 9/30/11.............................. $132,277.09


Questions about CVEC’s bill program? Come by our office at I-40 and SH 377 during regular business hours or contact our customer service department at (405) 273-4680, (877) 382-3680.


CVEC winter rules begin November 15


are or have family members residing in the home who rely on life-sav- ing equipment such as oxygen equipment. These members must pro- vide appropriate documentation for verification that such circumstances exist within the residence. CVEC personnel will be required to make a visual inspection of the equipment. 1002153602 (3) Public Service Agencies: A list of public service agencies is


available for eligible members. The Department of Human Services (DHS) can provide assistance to eligible persons. A list of the various county DHS offices can be rovided by the cooperative. The American Indian tribes and other agencies also have programs to assist members. If a payment is not received and no contact has been made with our


office, the cooperative will make a visit to collect the amount due or disconnect. For each trip required to collect back payment, a $25 ser- vice fee will be charged. If the service is actually disconnected, a $25 reconnect fee and deposit, if needed, will be applied. The reconnect must be requested Monday through Friday from 8


a.m. to 4 p.m. Calls for service to be reconnected after working hours will be charged $50, plus the $25 for any previous collection visits made for notification or cutoff of the service. Members wishing to pay by check at the time of the disconnect, who have a history of dishon- ored checks, can expect CVEC to contact the member's bank to verify sufficient funds before reconnecting the service. Once disconnect is made the member will be required to pay all fees and charges before service is reconnected. A member seeking additional information can contact CVEC’s


customer service department at 382-3680, 273-4680, toll free (877) 382-3680 or (918) 689-3232. The OCC’s complaint, investigation and mediation department also may provide assistance at 521-2331 or 1 (800) 522-8154.


CVEC offices will be closed Thursday, November 24 in observance of Thanks- giving. The office will reopen for normal business hours Friday, November 25.


The hidden account number hidden in The ElectraLite is worth


$25. Remember the contest rules as you search. 1. The account number must be your own and found within the contents of the paper. 2. Your number must be reported by the 15th of each month.


3. You must report to our office by phone, mail or in person.


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