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NEWS NATIONAL


Newsdesk: 01223 273526 editor@britishparking.co.uk


APPLYING GOOD


SERVICE The Security Industry Authority (SIA) has published a Customer Service Commitment designed to ensure licence applicants are fully informed about the standard of service they can expect from the SIA. The commitment is based on two long- term objectives that shape everything the SIA wants to achieve: delivering a service that meets the needs of customers, and delivering value. The commitment


No more free parking for non- residential motorcyclists


Council wins street wars


Westminster Council has won its ongoing High Court battle over the legality of charging motorbike riders to park in the borough. T e ruling may have wide- reaching implications, with other boroughs now also likely to consider charging motorcyclists to park. T e court threw out a bid by a parking campaigner to stop the council from levying a £1 per day on-street parking charge for motorcyclists. Lord Justice Pitchford,


sitting with Mr Justice Maddison, rejected claims by Warren Djanogly of the ‘No To Motorbike Parking Fees’ group, that the council introduced the charge simply to raise revenue. And he also dismissed


accusations that the council had not carried out a full consultation


8 AUGUST 2010


before implementing the tariff . Westminster City


Council introduced a pilot motorcycle parking charges scheme in August 2008; this scheme was made permanent in January 2010. T e council has made a commitment to keep the rate at £1 per day to park on- street, in any dedicated motorcycle bay across the city, for the next three years. It costs £100 for an annual permit. It is free to park in


a motorcycle bay in a council car park. T ere are currently almost 900 free spaces in car parks available across the city. Holders of residents’


permits are able to park their motorcycle for free on dedicated motorcycle bays city- wide when displaying their permits.


T e council has


increased the number of dedicated parking spaces for motorcycles, both on street and in its secure car parks, by 55 per cent – from 4,500 to more than 7,000. Welcoming the


judgement, Cllr Lee Rowley, Westminster’s cabinet member for parking and transportation, said: ‘Our decision to charge motorcyclists £1 per day to park has been rigorously scrutinised, open to widespread public debate and has now been tested in the High Court. ‘We have always


maintained that, with huge demand for on-street space in Westminster, charging motorcyclists a small sum to park was reasonable and fair and I’m glad the judge has re-iterated this.


‘T is case has cost


local taxpayers tens of thousand of pounds in legal fees and staff time, and we hope this ruling will draw a line under the issue.’ T e council said it would seek to recover its legal costs of £50,000. Mr Djanogly’s own costs are estimated to be around £85,000. Members of the ‘No To Motorbike Parking Fees’ group donated their own money, hundreds of pounds in some cases, to help pay his legal fees. During the last


year, the group has been holding demonstrations in Westminster with a series of go-slows in and around Trafalgar Square in the morning and evening rush hour to ‘paralyse’ central London and turn the city into a ‘no-go’ area.


sets out service levels applicants can expect.


The SIA aims to: ● Process correctly completed application within six weeks from


the date received; ● Answer all calls to the contact centre within 30 seconds;


Service with a smile… calls will be answered within 30 seconds


● Answer written enquiries (letters, emails and faxes) within three working


days; and ● Respond to written complaints (letters, emails and faxes) within 12 working days.


Assistant director of customer services Christy Hopkins, said: ‘We want to ensure that we offer licence applicants the best service possible and keep them informed about the high standard they can expect when dealing with us.’


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