BUSINESS PROFILE
www.comms-dealer.com
Maintel builds muscle
Eddie Buxton
cashflow. A sharp focus on the build relationships with account
bottom line resulted in a 2009 managers and engineers who
interim report that showed a 30- they get to know and trust.”
plus per cent increase in profit with Maintel enjoys close relationships
80 per cent of turnover recurring. with most leading manufacturers
and its coverage stretches
Maintel operates in two segments: across legacy TDM and new
Telephone Maintenance and IP. “Additionally, we have
Equipment Sales, and Network longstanding relationships with
Services. The Telephone trusted partners enabling us to
Maintenance and Equipment offer a complete managed
Sales segment offers maintenance, service, and our customers enjoy
service, and support for office- one point of contact regardless of
based voice and data equipment. vendor equipment,” said Buxton.
The Network Services segment
re-sells a portfolio of products, Despite the economic crisis Maintel
including call minutes, line is clearly in good shape. Buxton
rental, ADSL/broadband, wide attributes the company’s ability
area IP networking, and non- to thrive in a downturn to a trio of
geographic numbers that facilitate core principles. “The three main
interconnectivity between things companies have to focus
customers and their staff and on when the economy is tough
offices, as well as the outside world. are cash management – decisions
to cut spending may be difficult
Buxton, who brings extensive but they are required to remain
telecoms experience to Maintel in good shape. Next, working on
having held senior roles at and improving the relationship
Redstone, Cable&Wireless and with customers is invaluable. And
Centrica, noted: “Maintel has been thirdly – employees. They are
built on its reputation for excellent the most important asset of your
In January 2009 Eddie Buxton was appointed
customer experience. Service company so keeping your staff
delivery is a key priority for Maintel satisfied and motivated is crucial
CEO of Maintel. Despite one of the toughest
and we place great importance for any successful business.”
economic periods in recent UK history, Buxton
on training and development
of staff across the business to The telecoms industry was one of
recalls a successful year for Maintel and offers a
ensure we can meet and exceed the worst hit sectors throughout
promising outlook for 2010 with continued focus
customer expectations. We 2009 and although the outlook
are committed to continuous for 2010 is more positive, Buxton
on delivering quality services to its customer base.
performance improvement and foresees that more businesses
quality management to ensure will consolidate and the industry
growth and stability for the will continue to feel the strain
aintel was founded “Maintel’s heritage is grounded business and our customers.” of the economic climate. He
M
in 1991 by Tim Mason in maintenance where we have commented: “Our main focus this
and Angus McCaffery, some of the largest and best Flexibility in its offering is another year is to accelerate our growth
offering maintenance known companies under contract. point of focus for Maintel, observed within IP technology and extend
and professional services to the We intend to continue to grow Buxton. “We have the capacity our proposition in this area, offering
channel. The company was AIM this area building on our breadth and resource so take on and new and enhanced products to
listed in 2004 and has grown to of service, product coverage service large estates with mixed existing and new customers.”
n
become one the UK’s largest and service reputation.” vendors and the ability to increase
independent maintenance resource within short time frames
Buxton’s vital stats
providers. “The company has Maintel employs around 160 staff, to meet customer demands,” he
Best book: Zen and the Art of
over the years evolved from a is headquartered in London and added. “Our account managers
Motorcycle Maintenance.
traditional PBX maintainer and leverages an engineering force are highly trained in analysing
Favourite film: The Crimson
supplier of telephony equipment across the nation, from Inverness customers’ requirements and
Rivers (with Jean Reno).
into a fully converged voice and to Truro, servicing a nationwide offering the best solution for
data integrator, providing end- customer base. The company is their needs. An exceptionally
Best holiday: Vietnam.
to-end solutions to customers financially strong, with no debt low employee turnover rate
Top tip: We are where we are.
throughout the UK,” said Buxton. and retains a strong positive ensures our customers can
Don’t look back, look forward.
CN awards open for entries www.cnawards.com
24 COMMS DEALER MARCH 2010 www.comms-dealer.com
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