NEWS
www.comms-dealer.com
CyberTech achieves Verbatim gets
record global growth Minister’s vote
PROVIDER of voice and data with the launch of CyberTech VERBATIM, branded as ‘The
recording technologies, CyberTech Release 5.4. This new platform fea- Phone Answering Service’,
International, has achieved record tures a multi-tenancy architecture, has received Government and
growth across global markets during advanced agent evaluation features Ministerial recognition for the role
2009, with a 30% revenue increase and optimised hosted recording it’s playing in helping young people
capping a second consecutive year capabilities for enterprises and into employment.
of double-digit profitability. communications service providers. Around 25% of Verbatim’s
These figures mark 24 consecu- Ad Ketelaars, CEO, CyberTech workforce is under 24, with all
tive months of growth, setting new International, commented: “Our being given the chance to work
highs for the company’s 25 years of enthusiasm for the last two years towards an NVQ 2 and 3 in cus-
operation. CyberTech is now rated performance is exceeded only by tomer service.
as the second largest supplier of our optimism for 2010. Verbatim’s intention to pro-
recording solutions to the financial
Ad Ketelaars
“A strong customer oriented vide opportunities to young peo-
market with many high profile cus- law enforcement and emergency focus, based on service, simplicity ple has earned it the support of
tomers including nearly half of the services sectors and is now recog- and support for innovative prod- the Government’s Backing Young
world’s top 25 banks. nised by independent research firms ucts has resulted in a much lower Britain campaign, which will be
During 2009, CyberTech won as being the third largest and fastest total cost of ownership for our cus- including Verbatim in a new adver-
Hayley Ryan
many contracts with large globally growing provider of voice and data tomers. This has translated to very tising campaign to be launched in work with the Directors on market-
branded customers in the financial recording solutions worldwide. positive competitive outcomes for the near future. ing and sales. I hope that this will
services sector. CyberTech made It was an important year for CyberTech in all key markets.” Hayley Ryan – who was recruit- become a full time role in 2010.”
further significant inroads into the new product introductions as well Business interview – page 22 ed by Verbatim in 2008 as a cli- Verbatim’s MD, Graham Hill,
ent services assistant and virtual added: “Investing in a young work-
Online sales tools
186k boost
receptionist and is now completing force has provided many employer
an NVQ Level 2 – caught the and business benefits.
FOLLOWING growth of its attention of Jim Knight, who is the “Having a balance between
FRONTIER Voice & Data has nel throughout 2010. Our partners Dolphin reseller platform, 186k Minister of State for Employment young and older members of staff
implemented new sales generating can look forward to a number of has struck a deal to offer BT’s and Welfare Reform. contributes to a vibrant and pro-
tools for partners including presen- exciting launches and announce- 21CN phone line rental and calls, He wrote to Ryan and thanked ductive working environment, as
tations, marketing collateral plus ments throughout the year.” while simultaneously offering BE her for the encouragement her young people bring a certain ener-
other sales tools and lead genera- Michael J Thornton, Sales & Broadband’s service capabilities, story will give other young people. gy. Our ethos will always be about
tion activities with joint branded Marketing Director, added: “2010 into a single managed network. Ryan commented: “The training giving young people a chance.”
and white label campaigns. will be a year of enhanced focus for Dave Richards, CTO of 186k, that Verbatim has given me and
Got a news story or
Frontier’s Channel Marketing many businesses on their network said: “This added capability will the opportunity to study for an
want to feature in
Manager, Colin Mann, comment- services supply, and we aim to appeal to many new resellers. The NVQ has boosted my confidence.
Comms Dealer? email:
ed: “We will be developing our ensure that our partners increase service is offered from under one My future is bright because I am
sgilroy@bpl-business.com
offering and support to the chan- their market position.” roof and has our QoS capability.” now being given the chance to
Outsourcery goes greener with
new carbon neutral IT offering
COMMS and hosted IT solutions ment and have put in place busi-
company Outsourcery is offering ness policies covering global warm-
carbon neutral IT, enabling chan- ing and the associated Corporate
nel partners to complete their own Social Responsibility.”
audits without including their IT Carbon offsetting works by
cost/carbon footprint in the cal- assessing the size of the residual
culation, as well as satisfy require- carbon footprint and investing in
ments for end users who increas- projects around the world that
ingly demand environmental con- save the emission of, or absorb, an
NIMANS and Rocom have reinforced their status as Polycom’s
siderations in invitations to tender equivalent amount of carbon.
number one distributor of audio conferencing products in EMEA, documents (ITT). In a move that reinforces the
having been crowned Top Voice Distribution Partner 2009 for Piers Linney, Joint Chief
Piers Linney
company’s environmentally friend-
the sixth time running. Chairman Julian Niman said: “This award
Executive Officer at Outsourcery, are now able to offer carbon neu- ly credentials, Outsourcery’s central
illustrates the consistent high standards and sales success we achieve
commented: “After the launch of tral communications and hosted London headquarters is an ‘eco
year-on-year. I would like to thank all our loyal customers and
dedicated staff for helping us retain this award. It’s a remarkable
Outsourcery and new company IT solutions to our customers and building’. It harnesses natural ener-
achievement.” Pictured (left to right): Julian Niman; Paula Gillings,
values last year, we felt that it was partners at no extra cost. gy sources via a solar water heating
Nimans Chief Exec; Ian Brindle, Head of Conferencing Sales,
important that we became carbon “Increasingly, many businesses roof and photovoltaic electricity
Nimans; and Ian Holloway, Polycom Vice President Sales EMEA. neutral as soon as possible. We want to do their bit for the environ- generating panels.
6 COMMS DEALER MARCH 2010 www.comms-dealer.com
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