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4 CRAFTBUTCHER l NOVEMBER/DECEMBER 2018


CLICK AND COLLECT This is a great service to


offer your customers but like all technology can come with a small risk. To help minimise the risk it is best to have a policy in place and make sure your staff are all fully trained.


With online orders: If you can, email a receipt


through your website, ask for evidence of the sale either on paper or on a mobile device. Alternatively the customer can confirm an order


ONLINE SALES


number. • Ask to see the card the


payment was made with, confirm name and last 4 digits. • Alternatively you


can also ask for a form of photographic ID matching the name on the card. • Ask the collector to sign


your click and collect form. This means you can allow other people to collect the product from you as long as they have some form of ID and the card used to pay.


Orders over the phone: Our recommended best


practice is do not take payments over the phone. Instead offer a payment- on-collection policy with time frames for holding the product. However if you do offer payment over the phone then you should: • Make it clear that the


person paying must be the person collecting the product, no exceptions. • They must have both the


card the payment was made with and photographic ID.


• Ask the collector to sign


the click and collect form, and check the signature against the card. • Make sure the


transaction is put through the till, and a copy receipt is kept for your records. • Remember with all


online and over the phone purchases there is risk - it is your responsibility to ensure that your procedures are in line with your merchant service T&Cs and best practice. n


PattyoMatic Meat Management A5 Ad 2018_Layout 1 21/05/2018 16:07 Page 1


Patty­o­Matic Easy Slider


Product Code MPATTYO ......


Now available in the UK and IRELAND Easy to use


No need to pre-weight portions Up to 6 portions at a time


Can produce up to 60 portions per minute Virtually any shape can be moulded Simple to clean


Tel. +353 1 677 8123 order online at www.mcdonnells.ie


Unit 15, Northern Cross Business Park, North Road, Dublin 11 D11 W5WN


NEW


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