G2E REVIEW
Quick Custom Intelligence wows the crowds Customer community grows again after major showing at G2E
T
housands of gaming executives have partnered for success with QCI – and thousands more learned why, at G2E. QCI meets the business needs of real-world gaming
operators by empowering them to create personally tailored player experiences and maximize their brand loyalty. QCI deploys their platform at a rate of one casino resort per week and it now touches 25% of the North American market’s GGR. There is no better time to join the QCI community. “The QCI team built an innovative
product and business model that enables them to be our partner in an effective way. Furthermore, we see value in how the QCI Platform allows collaboration across the business in a data enabled way,” said Steve Dahle, Chief Innovation Offi cer of Mille Lacs Corporate Ventures. With innovation driven by weekly meetings with an ecosystem of customers working in partnership with QCI’s industry-experienced Customer Engagement team to contribute
QCI CEO Dr. Ralph Thomas QCI CTO Andrew Cardno
direct feedback about how to improve QCI modules based on real-word operational needs, each QCI Platform release prioritizes the immediate use case needs of operators. Introducing QCI Connect in version 5.1,
users can now develop deeper brand relationships with customers with enhanced email template design functionality to include images and personalization capabilities. Realtime interactions have also been improved and streamlined to QCI users. New abilities to subscribe to alerts, such as real-time automated jackpot alerts right to their inbox, gets data immediately into the hands of users like Oliver Shoemaker, VP of Slot Operations
JCM introduces new solutions for mobile payment, table games, and count room at G2E Ever the innovators, JCM continues to lead the industry
J
CM Global and its partners are the industry leaders in cash management and automation solutions across the entire casino fl oor, in the cage, and in the count room.
JCM’s spirit of innovation continues to propel the gaming industry forward, and at G2E 2022, JCM showcased transaction and automation solutions for the modern casino business industry, including new mobile payment technology, its newest solution for table game security as well as the latest count room solution from its partner CPS. The products are the latest in JCM’s leading technology roadmap that help operators of all sizes enhance the guest experience, increase effi ciencies, and boost security. Expanding on the FUZION system’s mobile
payment options for both EGM’s and table games, JCM presented its new BLE Mobile I/O contactless technology. BLE Mobile I/O joins JCM’s NFC Mobile I/O button and enables
46 NOVEMBER 2022
casinos to select the best mobile payment solution for their business and security needs. Table games are more secure and effi cient with
JCM’s new iVERIFY system technology. Using high-resolution cameras and optical recognition technology, iVERIFY tracks and records currency and TITO transactions at live table games by verifying cash buy in, TITO tickets, and tracks the chip inventory in the tray. In the table games area of its booth, JCM
showed CountR’s award-winning TITA table game solution. With TITA, players can easily redeem tickets and other cashless funds for chips, access funds via debit card with the POS, and convert winnings into tickets and cashless, all directly at the table.
A section of JCM’s booth was dedicated to
count room automation solutions populated with products from JCM’s partner CPS, a world leader in count-sort equipment, including CPS’ new XM Range. The XM Range provides fl exible fi tness
sorting with its expandable modular stacker design and three rapid-select speed options. Processing up to 60,000 banknotes per hour, the XM Range has a large feeder capacity of up to 1,000 notes and dynamic pocket allocation to deliver a variety of cash handling processes. Other products in the count room area were CPS V Series, CPS 7000i, CPS ECM software, the Cassida Zeus, and JCM’s own ICB ASAP, an advanced count room solution driven by robotic automation. Also on display were JCM’s core products: the iVIZION and UBA Pro bill validators, the GEN5 Thermal Printer, and CouponXpress printer. JCM system solutions include BlueWave, PromoNet, Intelligent Cash Box system (ICB), and FUZION technology, where new cashless partnerships further enhance the technologies capabilities. Overhead, JCM showed a broad range of Digital Signage Solutions, including DDS FLEX, CUBE, and VB-DIAMOND.
for Cache Creek Casino Resort, who said: “QCI Slots is a robust analysis tool that provides our team with comprehensive data and instantly actionable insights about our gaming fl oor.” Phil Hall, Director of Slots for Bluewater
Resort & Casino, said: “The solution enables us to address critical questions in what is now a very dynamic and ever-changing gaming market.” New product features and enhancements to
QCI’s dynamic capabilities make consuming actionable data to address critical business questions more straightforward and frictionless. User interface functionality improvements in version 5.1 makes viewing the most relevant data easier with simplifi ed implementation of metrics that are useful to operators when looking at a player’s profi le. When pulling search results, data grids are now customizable, so users can identify key metrics with new thematic shading to quickly and effi ciently act on the most important data at a glance.
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