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CONTENT Editor


Lynn Sencicle


lsencicle@datatam.co.uk 07793 054021


Graphic Designer Steve Williams


swilliams@designandmediasolutions.co.uk


ADVERTISING SALES Business Development Manager Eleanor Porter


eporter@datateam.co.uk +44 (0)1622 699 178


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INTERNATIONAL PCR and its content are available for licensing and syndication re-use. Contact Paul Ryder for opportunities and permissions. pryder@datateam.co.uk


MANAGEMENT Media Director


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PCRmag


TheEditor I


ISSN: 1742-8440 Copyright 2024


Datateam Business Media Ltd. 15a London Road, Maidstone, Kent ME16 8LY


All contents © 2024 Datateam Business Media Ltd. or published under licence. All rights reserved. No part of this magazine may be used, stored, transmitted or reproduced in any way without the prior written permission of the publisher. All information contained in this publication is for information only and is, as far as we are aware, correct at the time of going to press. Datateam Business Media Ltd. cannot accept any responsibility for errors or inaccuracies in such information. You are advised to contact manufacturers and retailers directly with regard to the price of


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Welcome to the November/December 2024 issue of PCR


n this issue we cover the PCR Awards 2024, which took place in October. It was an amazing and glamorous evening celebrating the brightest and the best in the industry, followed by entertainment that kept everyone


partying and networking right up until the end. Networking of various kinds is a core part of the industry, and Ben


Allcock of TP-Link UK reveals the power of strategic partnerships for networking solutions while Simon Tindal of Smart Communications discusses AI in relation to customer communications.


Meanwhile, Ben Aung, of Sage discusses how channel companies can simplify cyber security


to build trust and agility for SMBs, and Quentyn Taylor of Canon EMEA looks at why cyber hygiene still matters in the age of AI and evolving threats.


In our gaming special focus, we take a look at some of the latest cutting-edge peripherals designed to boost performance and give gamers that competitive edge.


New research on consumer attitudes to home tech reveals their hopes and fears about digital


dependency and reliability, as explained by Gavin Miller of Asurion Europe. We’re now in the most important part of the year for retail, and Retail Express’ Ed Betts


explores the reasons the golden quarter is so difficult for retailers. He explains how AI-driven retailing can drive strategic and tactical benefits which lead to bigger profits. Meanwhile, process intelligence can help retailers drive results even in tough times, says Rupal Karia of Celonis. As ecommerce thrives in the UK and globally, retailers must ask: does a mature ecommerce market meet consumer delivery expectations? Andrew Tavener of Descartes


Systems, provides insights. In our Big Interview Danny Jenkins of ThreatLocker talks about AI, the current landscape


and what the future holds for cybersecurity, while in Life in the Channel, CyberSmart and VitalIT discuss their relationship.Finally, in Networking, Peter Butler of PNY explains how the company supports channel partners.


I hope you find this issue informative and interesting.


Lynn Sencicle Editor lsencicle@datateam.co.uk Editorial & Advertising: 07793 054021


In association with www.datateam.co.uk +44 (0)1622 687031


www.pcr-online.biz and PCR Awards


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