30 July/August 2023 12 Industry Opinions


16 Big Interview: With Robin van Stroe, European partner channel director for Canon Europe


18 How to take a digital transformation strategy to the next level


20 How footfall analytics can help businesses harness data-driven insights for future-proofing


22 On the hybrid networking path – optimising IT Infrastructures in 2023


24 APIs: an urgent network security issue


26 Digital transformation: the key to business success for SMEs


28 How IoT is helping revitalise the retail industry


30 Why IT teams and physical security need to work together


32 A step into the future: how classroom interactive displays will change the digital examination landscape


34 Why channel partners should be targeting education this summer


36 Reducing a distributor’s carbon footprint


38 Channel cyber threats are real – what can MSPs in the channel do to help vendors mitigate risk?


40 To AI or not to AI?


42 Empowering customer service agents with AI


46 Sector Guides: This month’s new products


49 Life in the Channel: BT Wholesale’s Thea Tanner on channel partnerships, learning and evolution


16 36


49 www.pcr-online.biz www.pcr-online.biz @pcr_online PCR July/August 2023 | 5


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