January 2024
ertonline.co.uk
ERT AWARDS 2023
Sales Excellence Award Winner
Chris Jones, Wellingtons Electrical
26
“I am delighted to win the Sales Excellence Award and to receive recognition after being in the industry for over 35 years,” Chris Jones tells ERT. “Customer service has always been at the forefront of my working ethos. “The ERT Awards event is very prestigious within the industry, which makes it even more special. I enjoyed the whole day and many people that I have got to know over the years were keen to congratulate me on winning this award.” Mr Jones joined Wellingtons in 2011 and still holds the company
record for the largest sales day any member of staff has had – he sold an outstanding £35,000 worth of stock in one day! He believes he won this Sales Excellence Award because of his extensive product knowledge and high level of customer service. Wellingtons has over 2,000 five star customer reviews, and Mr Jones thanks those customers who have left reviews mentioning his name. “Customer service is what defines and separates Wellingtons from others
in electrical retail,” he goes on. “Although online is a massive growth area, it is hard for customers to differentiate between products when making selections, whereas instore we can talk through their requirements.” He explains that being an independent store – and also a member of the Euronics buying group – gives Wellingtons the buying power to be competitive on price and availability.
“ERT has a strong
focus on independent businesses, and this is so important to the survival
of
Best Industry Training Provider Winner Sony
Sponsored by T21 Group
Sony provides training across all its consumer product categories, offering a wide variety of learning opportunities from online videos and webinars to industry-leading, face-to-face training courses. The company uses cloud-based platforms to make it easy for colleagues to join from any mobile or PC device. It also has a dedicated “TV studio” set up at the company’s Weybridge HQ which allows the team to provide a TV show style experience with both live presenters and pre-recorded content. “We take pride in ensuring our partners receive best-in-class training
by offering a wide range of learning opportunities,” says Jason Clark, Head of Training at Sony UK. “To be acknowledged for this award proves that our efforts to deliver high quality training and solutions are appreciated. It’s a great feeling to be recognised by our retail partners. “It is important that the ERT Awards continues to celebrate innovative businesses and individuals within the consumer electronics space. The event supports the significance of the relationships between manufacturer and retailer and it’s a fantastic way to recognise the hard work put in by everyone within the industry.”
Mr Clark, who works alongside Sam Pilling and Dominic O’Brien as
part of the training team, says that Sony tries to offer a flexible approach to how its retail partners can access its training or content, recognising that in-person meetings are the most beneficial but that’s not always a convenient solution for everyone. “We are continuously learning and looking for new ways to engage with our retail partners in 2024,” he adds, “and we have some exciting ideas and plans, so watch this space!”
the high
L-R: Michael White from Electrolux Group presented the trophy to Chris Jones. With Shaun Williamson
street – which still provides an invaluable service to consumers,” says Mr Jones. “It’s important that ERT continues to recognise the hard work of this industry.”
There were two Highly Commended finalists in this category – Lee Hobbs from Avensys and Paige Cox from Empire Kitchens & Appliances!
L-R: T21 Group’s Paul Laville, Jason Clark from Sony UK, and Shaun Williamson
Miele was awarded Highly Commended in this category
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52
