CONTENTS 14
4 NEWS: AO reports continued revenue growth in latest fi nancial results: UK MDA market tougher than expected
8 NEWS: Record numbers at this year’s Sirius Members Trade Show and winners of Annual Awards & Gala Dinner 2018 announced
10 NEWS: When buying a new TV, retail stores are still a dominant infl uence in the decision-making process
12 NEWS EXTRA: The retail landscape in 2019
14 PREVIEW: ISE Europe returns to RAI Amsterdam on 5-8 February 2019
17 OPINION: Paul Laville revisits the topics he covered at this year’s ERT Turning Point event 19 OPINION: Jamie Carter asks ‘What’s in-store for 2019?’
21 MARKET INSIGHT: Voice Assistants – the essential next- generation consumer interface
26 THE ERT INTERVIEW: MD of AWE Europe, Stuart Tickle, talks about why smart home technology should be retailers’ next investment
30 ANALYSIS: Home appliances – connected appliances are growing in popularity but what does this mean for kitchen and living areas?
34 ANALYSIS: Home electronics – what will consumers be looking for next year in their entertainment products and what should they expect from retailers?
38 TAKE A TOWN: The mystery shopping team is in Cardiff
41 DEALER PROFILE: ERT Turning Point Award-winning company, Herbert Todd & Son, moved to a new out-of-town location. We get all the details
The team: Editor
Jack Cheeseman 01372 414 289
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Publication & Event Manager Mike Gammon
Media Director Paul Ryder
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