REPAIR & ASSURE Advertorial
The Hidden Costs of Cheap Repairs
The Hidden Costs of Cheap Repairs
34
Why cutting corners on call-outs could be costing you more than you think
Why cutting corners on call-outs could be costing you more than you think
I
n a world where budgets are under pressure and service costs are scrutinised, it’s easy to see why some businesses lean toward the cheapest repair options. After all, what harm could there be in saving £20 on a call-out? Plenty, as it turns out. We’ve seen firsthand how the pursuit of cheap fixes often leads to far more expensive problems down the line. From failed repairs to frustrated customers, cutting costs today can quickly become a false economy and in sectors like ours where reliability, brand trust, and customer experience are everything it’s a gamble that’s simply not worth taking.
The Real Price of “Cheap” We’re not just talking about a bit of inconvenience. The hidden costs of cheap repairs go much deeper:
Repeat Visits, Customer Dissatisfaction, Lost or Reused Parts, No Accountability - Cheap repairs often come at a hidden cost. Poor diagnostics and rushed fixes frequently lead to recurring issues sometimes made worse with each visit creating a frustrating and costly cycle of repeat call-outs. Long wait times, missed appointments, and subpar service all take their toll on the customer
experience, resulting in complaints and potential damage to your brand. Some low- cost providers also rely on reused or inferior parts, increasing the risk of failure and leaving customers worse off with your business left to pick up the pieces. Worse still, budget repair networks typically lack structure, visibility, and accountability, making it difficult to track jobs, escalate problems, or resolve issues efficiently. At a glance, that cheaper repair may look good on paper. But when your customer ends up needing another visit or worse, a full replacement the initial “saving” is long gone.
Getting It Right the First Time We don’t believe in quick fixes we believe in the right fix.
Every job we take on is approached with the same mindset, get it right the first time, so it doesn’t need doing again. That means no rushing, no guesswork, and no cutting corners. But it’s not just about technical precision it’s also about how we treat your customers. We understand that when an appliance
fails, it’s more than just an inconvenience. It’s disruption, frustration, and uncertainty. That’s why we’ve built a service that delivers both reliability and reassurance from the very first call.
Here’s how we make that happen: Experienced Trusted Engineers, Only Genuine High-Quality Part, Built-In Quality Assurance, Nationwide Reach Rapid Response, Clear Communication & Personal Service and Dedicated Account Management. We focus on getting it right the first time. Our engineers are trained to diagnose thoroughly, repair accurately, and treat every home with care and respect. We never cut corners on parts only using manufacturer-approved components to ensure safety, compliance, and long-term reliability. Every repair is tracked and quality- checked through our internal QA process, with fast resolution if anything falls short. With engineers and trusted partners across the UK, we respond quickly without compromising service quality. We pride ourselves on perfect customer service keeping your customers fully informed from booking to completion and with dedicated account managers, you’ll always have direct, reliable support from someone who understands your business.
Why Quality Matters More Than Ever As appliances become more advanced and customer expectations rise, quality repair work is no longer a luxury it’s a necessity. A single bad service experience can go viral, damage a brand, and drive policyholders or customers elsewhere. Manufacturers, insurers, and retailers alike are recognising that they can’t afford to gamble on cheap fixes that don’t last. At Repair & Assure, we partner with businesses that share our belief in doing things right the first time.
So the next time you’re offered a bargain
repair, ask yourself, what’s the real cost if it goes wrong?
April 2025
ertonline.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44
