MANAGEMENT FEATURE
“Having come from a management background, I know that’s where my skills lie. My team deal with the frontline service delivery and I make sure I support them from a management perspective, whilst ensuring business growth”
operational side of the business, which is usually where our franchisees have the least knowledge at first. Paul Fox from Minster Cleaning Devon and
What is a
management franchise?
When a franchisee buys a resale business,
the chances are that there is a diligent and experienced team already in place. Andy Gregory bought Minster Cleaning Essex in February 2025. Andy says: “Having come from a management background, I know that’s where my skills lie. My team deal with the frontline service delivery, namely customer relations and cleaning of premises. I make sure I am supporting them from a management perspective, whilst ensuring business growth.” Some franchisees want to work ‘on the shop
floor’ and learn every aspect of the business. That’s where great training comes into play. Head of Operations, Ian Hadley, works with
new franchisees at Minster Cleaning. Part of his role is to train a new franchisee in the
Cornwall had no prior knowledge of commercial cleaning when he joined the franchise in 2023 following a move from South Africa. He and his wife, Karen, had previously owned totally different businesses. Ian spent time working alongside Paul and Karen in Devon, giving them the knowledge to ensure they had the necessary skills to provide quotations and understand the operational side of the business. Paul says: “Ian does a fantastic job and loves sharing his vast knowledge and expertise. Knowing we had his focused support whenever we required it made our step into a new industry straightforward and relatively stress-free. He visited us frequently at the start, and now I have him on speed dial!”. Our franchisees may not have had commercial
cleaning knowledge when they joined Minster Cleaning, but the support given by the franchisor combined with their management experience has ensured that they are all now running successful and profitable businesses. With a network of over 40 branches throughout
the UK, operating large, exclusive territories, group turnover is now well over £55million. The top Minster Cleaning branches have sales of up to £3.5million+ per year whilst over half of branches have a turnover of £1million+ per year. New franchise opportunities include
Buckinghamshire, Cambridge, Doncaster, Guildford, Leicestershire, London and Peterborough. Initial startup cost is £20,000 plus vat, which covers a £5,000 marketing launch fund, along with licence fee, training, IT equipment and stationery. In addition, you will need £35,000 working capital (plus personal drawings).
minsterfranchise.co.uk BUSINESSFRANCHISE.COM 73
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