FRANCHISEFOCUS
gained a sense of which ones wouldn’t suit her, as she confirms: “One of the companies, for example, only offered a franchise in an area that I’d never even been to… After that, I got in touch with Right at Home and it was a completely different vibe. I spoke to Kate [Dilworth, Associate Director of Network Development] and there was no pressure. I had so many questions, but I felt like she had all the time in the world for me. I then attended a Discovery Session and I was really impressed that Ken Deary, the Chairman, was leading the session.” The next stage of the evaluation process was an initial qualification interview, which Rachel described as a “real grilling! It lasted 3 hours! Afterwards I felt like I needed to lie down for two days straight because it was that intense, but it actually made me want the business more. It showed how thorough they are and just how much thought and effort goes into every aspect. “I was so impressed with the amount of awards
the company had won, the high CQC ratings of all the offices, and the support offered by National Office. I knew this was the opportunity for me and I just hoped I’d impressed them enough, because I had to really prove myself.”
Getting started Rachel’s commitment to delivering high-quality care had impressed Right at Home, and after setting up Right at Home Leeds North, they advised her to look for local ways to gain experience whilst waiting for her CQC registration application to be approved. “In the end I did about 350 hours of voluntary
work for different groups. I was the chief photographer, washed up, cleaned tables, baked, played games with people with dementia... I wanted to immerse myself ... it really helped my confidence. “I also did a dementia qualification, outside of
all the fabulous training I did with Right at Home. National Office was so supportive during the start- up process and coached me really well for the CQC interview.” Throughout the challenges and triumphs of
getting the business off the ground, Rachel says the most impactful lesson she learned is that homecare is the career path she was destined for. “I’ve learned that this is what I want to do for the
rest of my working life. I’ve got no doubts at all. Homecare doesn’t feel like doing a job. I never get that Monday morning feeling anymore. “One moment I’ll never forget is helping a client
take her dog for a walk for the first time in over a year. It was so lovely. We also had a 99-year-old client who had broken both of his arms and we supported him to fully regain independence so that he didn’t need homecare from us anymore. We helped a former artist paint again. I’ve got so many memorable moments and some of them are just simple things, but it’s all so rewarding.”
RIGHT AT HOME Care 0151 305 0770
rightathomefranchising.co.uk franchising@rightathome.co.uk
BUSINESSFRANCHISE.COM 33 At a local
carnival – raising funds so that local senior
citizens could go to the seaside
u Speaking at a dementia awareness event
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