Journey to success


ONE YEAR ON…


 Ed Gill


Ed Gill went from his role of recruitment manager at Radfield Home Care to becoming or hirs  edale fra nchisee


How have you found the past year? ts been challenging fulfi lling frustrating eciting and enoyable. aing on y adfi eld oe are franchise defi nitely eceeded y epectations. Networing and building a business without an eisting client base can be daunting  but with the strong support networ that eists the opportunity is there for anyone that is self otiated resilient and otiated to succeed. ou get so uch support fro the National ffi ce


tea who help with eerything plus haing peers in the networ that  can ust pic up the phone and hae a conersation with is a benefi t  people on the sae ourney as e who hae already trodden this path.


oes being in a netor bring benefi ts? bsolutely one of our fi rst clients was a referral fro a neighbouring territory.  always taling about the fact that we are a national networ with  locations how our nearest neighbour is ust oer in arrogate and all of a sudden people feel lie theyre not taling to a new start up business but one thats allied with a branch thats been there for oer  years is looing after  people etc. he power of our networ is really helpful. er  of the networ being eal iing age


ccredited was a big draw for e. ts soething  proud to clai for yself too.  can gie people obs that are incredibly eaningful and personally satisfying not ust iniuwage runoftheill obs and that is soething thats etreely iportant to e. f we loo after our are rofessionals really well they will delier a highuality care serice to our clients. f all  thining about is looing after the clients and not worrying about the staff theres a assie disconnect


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and the serice will suffer. o thats what  really enoy creating fantastic obs looing after are rofessionals and the offi ce tea and epowering the to proide eceptional care to clients.


What are your plans for the next year? y fi rst priority is to ensure that the new business that e created oer the past  onths can grow fro the solid foundations the tea and  hae created.  a aiing to double y leel of business by the end of y second year and thats not because  want to ae ore oney for e its about getting y wor life balance right giing e the freedo to get tie bac for yself when  need it. o for eaple if  want to go for a run on uesday orning at a  now ll be able to do that.


Any advice for others? he fi rst thing is now your local aret place and now it lie the bac of your hand. now your copetition now what theyre charging now how theyre treating their staff and what the uality of care they delier is lie. hese things are really iportant when youre taling to people about deliering a high uality care serice. lso while it is really iportant to hae a fi r grasp


of the nubers  genuinely beliee that to succeed in this sector you hae to be a people person. ont get e wrong you dont hae to be the type of person who wals down the street and stries a conersation with eery person they wal past but you hae to be able and willing to relate to people. hen you hae a are rofessional or a client calling you to as for support you hae to want to hae that conersation with the.  beliee uite fi rly that the reason we are doing so well with our recruitent is because were inesting tie to listen to and understand people. ounication is always absolutely ey to success. 


franchise@radfieldhomecare.co.uk


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