A D A Y I N T H E L I F E A day of Care


a i te left the world of investment banking behind when he bouht his aremar fra nchise in unbride ells


7.30AM:


 arrie at the offi ce and y fi rst tas is to fi re up the espresso achine and ae yself a double! Now wide awae  can concentrate on oiceail and any eails that ight hae coe through oernight. his is a good opportunity to deal with any issues and to wor through soe adin tass before y staff arrie and the woring day begins.


8.30AM:


he offi ce tea arrie and soon the phones start ringing. e deal with enuires for care pacages arrange initial assessents for new clients and onitor the staff rota. e cannot hae ill staff ebers isiting ulnerable people so ensuring we hae the right nuber of care assistants to carry out our care calls is critical.


10.00AM:


Net is y daily catchup wth care anager ion who fi lls e in on signifi cant deelopents or eents that hae dropped on to his des. e also use this tie to  ag up ites for discussion at our weely staff eetings  a good opportunity for us to discuss rota planning and any referrals as a tea. lus eeryone is gien the chance to raise any issues or concerns.


11.00AM:


ie to isit one or two custoers. ts always good to eet soe of the people we are supporting and for the to put a face to the nae behind the business.  also use this tie to get out and about areting in the local counity for instance eeting with the anageent of assisted liing coplees or a hospital discharge tea.


1PM:


he offi ce is only  inutes fro where  lie so  pop hoe for lunch and grab the chance for soe


fresh air to clear y head and wal the dogs.  used to coute to ondon so haing the  eibility of woring locally has ade all the difference.


2PM:


ac in the offi ce the net part of y day is spent on business deelopent planning. his inoles looing carefully at y strategy for both increasing our care assistant recruitent leels and woring on ideas for sourcing new clients. areting our serice to both audiences reuires careful planning and a structured approach. f you fail to plan then you will plan to fail! t is iportant that y business stands out aboe the noise of the copetition and this goes for attracting new custoers as well as care staff.


“Having the fl exibility to work locally makes all the diff erence”


5PM:


 use this last half hour to catch up with offi ce staff and deal with any issues before close of play. his can be a busy period aing sure all rosters and care isits are confi red and that any staff who hae phoned in sic last inute are coered.


6PM: ffi ce staff hae left the phone has stopped


ringing and  alone.  useful tie to re ect on a busy day and ae sure the espresso achine is fully stoced for toorrow!


7PM:


ac hoe tying up any loose ends and planning for the net day.


8PM:


inally  sit down to eat. he phone is defi nitely not allowed at the table! 


 Martin Steyn franchise@caremarklimited.co.uk


22


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