CONTENTS Spring 2021 CONTENTS 14 COVER STORY


14 COVER STORY: ActionCOACH's Ian Harford is hitting milestones already!


UP FRONT 03 Ed's Letter


09 News and Trends Latest news and updates from the franchising industry


12 bfa news From the British Franchising Association


CONVERSATION Get the latest updates from Business Franchise and tell us what you think:


/bfamagazine @bfamagazine


JOIN THE


20 Q&A An expert panel answers your questioins


FE ATURES & ADVICE


23 The inside story ServiceMaster Clean Residential


25 All change! Take charge of your future


28 The franchise life Auntie Anne's


30 Time for hope Why the outlook is positive


54 Spotlight on... X-Press Legal Services


56 The lowdown ActionCOACH case study


58 Ready-made business! A focus on resales


BUSINESSFRANCHISE.COM 5


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