New year, new start


PACK & SEND Aneel & Shahzad Memon


With the start of the new decade, opportunity is sure to come knocking. The 2020s are set to bring exactly that for global logistics brand PACK & SEND. As New Year’s Day rolled around, two individuals were ready with a hefty resolution for 2020: opening their own business in Birmingham. Brothers Aneel and Shahzad Memon opened the doors of their PACK & SEND service centre to local consumers and business clients in Hall Green on 8 January. The pair came over to the UK from Dubai to provide security and opportunity for their families. As they prepare to take on the weird and wonderful packaging requests of their custoers they reect on their ourney to business ownership. Aneel says: “With our young families,


it was crucial to find soething that would provide for us all. My wife, Rani, was included in the decision making too. We knew the opportunity to create a successful business would be much better in the UK and, as neither of us has been in business before, we knew it was crucial to get that extra support


when setting up. Franchising provided the solution, so we both conducted our own research into the brands we liked the most.”


Shahzad adds: “We searched through


many listings and both came across PACK & SEND. After visiting the website and watching a number of franchisee testionial videos we were confident in making our investment. It was clear the existing franchisees in the network love what they do, receive immense satisfaction and are always available to offer help to newcomers.” PACK & SEND launched in the UK in


January 2009 following the brand’s 20 years of success in Australia. It gave the British public the opportunity to send any package anywhere in the world, even those fragile and awkward items that cause most concern. By offering bespoke packaging and shipping solutions, franchisees can build profitable and rewarding businesses Aneel and Shahzad visited the


head office in eading to undergo their training. Not only did they benefit fro hearing about the


support and expertise available to them, they also got to experience the real-life enquiries by being front of house in the service centre. ight fro the first day we answered questions and dealt with customers,” says Aneel. “It was a great learning curve to handle actual scenarios, instead of ones that are ust created for training purposes n January, we had the comfort of having a eber of head office in our service centre for the whole of the first onth of our business, helping us to deliver a no-limits customer service right from day one.” n addition to the first onths support the pair have received two guarantees that will get their first year off to a ying start To help generate enuiries and raise the business profile they will receive a number of sales leads from head office while they also atchfund the franchisees’ marketing spend. Aneel is ready to use these guarantees as a springboard for the future. “They were a distinct part of our decision-making process. We plan to maximise the value of these new business leads and we have big plans in the long term for PACK & SEND Hall Green. This business is the future for our families and were pleased to oin a franchise that already feels like a family.”


BUSINESSFRANCHISE.COM 23


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