COVID-19
FROM OUR
MARK KLINDERA UNOX
PRESIDENT SPONSORS
KEVIN KOCHMAN KCL
“Sometimes innovation is a breakthrough design or product that is completely new – a product that you never knew you wanted or needed. Sometimes innovation is an incremental change with outsize results. “The touch screen is an amazing
innovation. People were happy with remote controls, track balls and keyboards, but the touch screens advanced our lives and made tech user-friendly and portable. We have touch screens in our phones and in our cars. In restaurants, we use touch screens to send orders to the kitchen, control equipment, and run POS systems. Touch screen kiosks at fast casual and fast food restaurants expedite the ordering process. Some restaurants have entertainment/order-pay pads on the table giving control to the diner.”
KYLE FORMAN KROWNE METAL
PRESIDENT
To me, true innovation exists when the mere thought of the idea makes people uncomfortable. People tend to stray from change even when that change can bring momentous benefits. One example of great innovation is Airbnb and as many remember this idea initially made people extremely uncomfortable. The best part about innovation is that you know you have succeeded when the change becomes commonplace due to mass adoption.
To me, innovation looks like moving forward. If something’s always been done a certain way, innovation challenges us to ask ‘why?’ It requires us to shift our mindsets from the status quo of the present to what will revolutionize the future. Artificial intelligence is probably one of the best examples of great innovation. Being able to program or a machine to “think” has opened doors for a plethora of new technology, new processes, new ways we live our day to day lives. AI is an innovation that is applied in almost every industry, which is another hallmark of true innovation. It doesn’t come to exist and then stay put; innovation reaches beyond its original applications.
LLOYD HARTSFIELD
DAN MONTGOMERY VULCAN
CONSULTANT SERVICES MANAGER PRESIDENT, COUNTERCRAFT, A DIVISION OF DUKE MANUFACTURING
For us, innovation starts by listening to the customer’s needs and identifying a gap in their line of products, services, or a process. From there, it is a matter of discussing how this gap impacts the customer’s day-to-day business and working with them to develop practical solutions that meets their needs both today and into the future. We think a lot about the value the new product, service, or process delivers to the industry. For us, a lot of the time spent on innovation is in pursuit of saving customers time and money, while nourishing the world. Our consultative selling approach
breaks down the day-to-day challenges our customers are facing and works to turn those challenges into a new idea for an innovative solution that helps facilitate profitability, operational efficiency, or simple increase in quality. Today, innovation means a lot of things
to a lot of people. For us, it’s about executing ideas that add value to the customer.
When we talk to operators and designers, we are most concerned about what matters to them in their day-to-day experience. We often use the phrase “practical innovation” when discussing cooking equipment that is reliable, requires no special training, delivers superior results, and is adaptable to menu or concept changes. This adaptability is a critical consideration for some because it can have significant impact on success in an operation. Many operators are requesting equipment that is modular in design, allowing them to easily change out components if needed in the future without having to replace an entire line- up. Similarly, operators using individual equipment items now seek innovative products that deliver exceptional results over a wide range of menu items. Some designers have used robotics successfully in food serving applications, thus enhancing the customer experience, and addressing labor concerns.
SEBASTIAN HAINZ MEIKO
EXECUTIVE VICE PRESIDENT SALES AND MARKETING
For MEIKO, as an engineering manufacturer, innovations have enormous power and are the indicator of our development capabilities and performance. Innovation at MEIKO means anticipating our customers’ needs and wishes. Our mission is to provide innovations that add tangible value to their business. We always look at the complete value chain and consider ourselves as full solution provider. At MEIKO we call that “the MEIKO Clean Solution circle”. It comprises top-notch technology, after-sales services, cleaning chemicals, as well as consulting and training offers.
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