UTILISE TECHNOLOGY YOU STREAMLINE YOUR TAXI BUSINESS
with and monitor your driver interactions. And, don’t worry, it is very easy to use. You can very quickly customise a template and then just duplicate it and change the text each time you want to send out a communi- cation. It looks better than a standard email, plus you can check to see how many drivers have opened and read your message. It is free for your first 1,000 contacts.
Of course, it is not limited to driver commu- nications. You can use it to target promotions to your local business commu- nity or to select lists of passengers.
8. Social media aggregation & automation – Hootsuite
Your taxi company probably uses more than one social media platform. You may market to drivers on Facebook, for example, pro- mote your corporate account offering on LinkedIn, and use Instagram to drum up stu- dent passengers. You can use different social media strategies for your taxi compa- ny on different platforms… but it gets kind of time-consuming. Social media automa- tion software allows you to manage all your social media accounts in one place. You can schedule and send multiple messages, mon- itor your accounts and consolidate your reporting.
9. Chat Bot Booking Solution – Qbookr
Add a chatbot to your website to help you manage your price enquiries on the web. The bot service can interact with your cus- tomer, quote and book trips. Just another way to automate your bookings and free up staff time dealing with enquiries over the phone.
10. App Downloads Analytics – App Figures
This app allows you to monitor your passen- ger app downloads by region. This helps you to measure the effectiveness of your marketing campaigns so you can do more of what is working, and less of what isn’t.
11. Improve Google Review Ratings – Reviewmaster by Taxi Solutions
If you want to increase your google rating by inviting feedback from those customers
MAY 2020
who have had a positive experience using your service, Reviewmaster can help, it searches out those ontime bookings and invites positive feedback.
DRIVER TOOLS
12. Vehicle tracking systems – Blueline Telematics
Vehicle tracking systems track and record the driving style of your driver. Bad driving will be reported by email to both the driver and to you, the operator, thereby helping to improve the overall driving style, reduce the risk of your taxi being in an accident, and related negatives such as being off the road and maintenance costs, not to mention the fact that this promotes passenger safety.
13. Driver Portal – Syolo
Fleets, in general, spend a considerable amount of time managing drivers with pay- ments, document management and queries. The Driver Portal puts all of these friction points onto one simple platform. The driver can log in, make his payment, request a pay- ment, upload his documents, change his vehicle and make a query remotely. It will automatically enable/disable the driver for payment/nonpayment taking a huge amount of admin from your back-end fleet management team.
14. DriversPay
Another option for streamlining driver pay- ments. DriversPay helps you to automate and manage your driver to office and office to driver payments. This includes both an online solution and a physical lodgement portal.
PASSENGER
15. Data Protection & Compliance – Planet Verify
Personal data protection is a key concern for taxi fleets. You need to be able to securely collect, store and process data and be able to prove your compliance with reg- ulation like GDPR.
16. In-car payment – Airpay A simple in-car payment system which
takes the driver out of the equation. No more excuses from the driver claiming that the system is not working, not charged or left at home, the complete interaction is between the operator and the customer. A seamless uberish experience.
FINANCIAL ADMINISTRATION 17. Accountancy Software – Sage
Bookkeeping in the literal sense is well and truly over. Most fleets will use some kind of accountancy software to run their books – but are you getting the most from it? There may be features such as account analytics that could help you glean insights into your taxi firm’s spending and help save on costs.
18. Small Business Bookkeeping – Kashflow
Kashflow is another accountancy software, but specifically designed for small business- es. It helps you keep your books the easy way, anytime and anywhere.
19. Expenses receipts management – Expensify
If you’re running a large fleet with executive team members then no doubt they clock up a good deal of expenses. These can be pret- ty time-consuming to run through your accounts, so make sure you have a simple, mobile phone-based expenses solution. Most SaaS accounting software will offer their own version or else enable a plug-in from another party like Expensify.
GOT ANY MORE SOFTWARE SUGGESTIONS FOR TAXI FLEETS?
What software solutions are you using to run your taxi business?
Let us know what’s working for you by emailing:
marketing@icabbi.com so we can share with other taxi fleets around the world.
https://www.icabbi.com/blog/19-software- solutions-that-can-help-you-streamline- your-taxi-business/
www.icabbi.com 020 7784 6450
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